In the January issue of the Construction Equipment Digest, the monthly magazine of the Associated Equipment Distributors, my monthly column focused on the use of Dashboards as a management tool. You can see the article at www.rjslee.com under the Articles tab, CED January 2012. I suppose the promotion of Dashboard management started with Jack Welsh’s book […]
The transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]
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December was the first month in many years that had more people quitting their jobs than being laid off or fired. Is this the beginning of musical chairs with employees? Is the labor market now strong enough to absorb all the employees that feel they were hard done by over the past three or four […]
Welcome to our blog. We will be involved in discussions and debates on all subjects relating to the operational aspects of equipment dealers and distributors in the Capital Goods Industries. Parts, Service, Product Support Selling, Marketing and Customer Service will be our focus here. But we don’t want to limit your repsonses or thinking to […]
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Dashboard Management
/in Business Services, Consulting Services, Customer Service, Marketing, Parts, Product Support Selling, Service/by learningwithoutscarsIn the January issue of the Construction Equipment Digest, the monthly magazine of the Associated Equipment Distributors, my monthly column focused on the use of Dashboards as a management tool. You can see the article at www.rjslee.com under the Articles tab, CED January 2012. I suppose the promotion of Dashboard management started with Jack Welsh’s book […]
Can we make a difference
/in Business Services, Consulting Services, Customer Service, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsThe transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]
Are employees looking around today?
/in Business Services, Consulting Services, Personnel, Simulation Modelling/by learningwithoutscarsDecember was the first month in many years that had more people quitting their jobs than being laid off or fired. Is this the beginning of musical chairs with employees? Is the labor market now strong enough to absorb all the employees that feel they were hard done by over the past three or four […]
Here we are…
/in Consulting Services, Customer Service, Marketing, Parts, Product Support Selling, Service/by learningwithoutscarsWelcome to our blog. We will be involved in discussions and debates on all subjects relating to the operational aspects of equipment dealers and distributors in the Capital Goods Industries. Parts, Service, Product Support Selling, Marketing and Customer Service will be our focus here. But we don’t want to limit your repsonses or thinking to […]