Socrates Says

Filling the Experience Gap

Filling the Experience Gap Guest writer Jim Dettore blogs about how we can go about filling the experience gap for our technicians and employees. In industries such as construction equipment dealerships, mining equipment, and gas compression, the role of service technicians and service management is crucial. These industries rely heavily on the expertise of their […]

Who Should Establish Repair Options Pricing?

Who should Establish Repair Options Pricing? Guest writer Ron Wilson brings us the fourth part of his four-part series on Repair Options offerings with “Who Should Establish Repair Options Pricing?” This is the fourth in a four-part series relating to Expand Product Support Offerings with Repair Options.  The first article outlined the overall advantages Repair […]

Critical Thinking Skills

Critical Thinking Skills Guest writer Jim Dettore brings the importance of critical thinking skills into the work we all do in our industry with today’s blog. Heavy construction equipment plays a crucial role in various industries, including construction, mining, and agriculture. However, like any other mechanical device, these machines are susceptible to failure, leading to […]

How Does Someone in High School Know What to Do?

How Does Someone in High School Know What to Do? Welcome back to our series on Lifelong Learning! The founder of Learning Without Scars, Ron Slee, is looking ahead to the future of education and the future of the working world in, “How Does Someone in High School Know What to Do?” Caroline, my daughter, and […]

The Validity of 5-Star Google Reviews

The Validity of 5-Star Google Reviews Guest writer Roy Lapa walks us through the ins and outs of feedback. We have all seen reviews posted online, but how can we measure the validity of 5-star Google reviews? Can you trust them? Yes, with some precautions. Google actively updates, examines, and penalizes most false or biased […]

The Technician Shortage

The Technician Shortage Guest writer Jim Dettore addresses a major concern amidst labor shortfalls: the technician shortage. The construction equipment industry is facing a long-term significant challenge: a shortage of experienced service technicians. The demand for skilled technicians has grown exponentially in recent years as construction equipment becomes more advanced, complex, and specialized. Unfortunately, finding […]