All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
How To Improve Customer Retention
How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the long-term success of any business. It’s crucial because it is far […]
Hiring for Skills VS. Experience: A Contemporary Approach
Hiring for Skills VS. Experience: A Contemporary Approach This week, our guest writer Sara Hanks tackles some of the ways in which we shortchange candidates and ourselves in the hiring process with, “Hiring for Skills VS. Experience: A Contemporary Approach.” On September 26, 2023, it happened; I was asked a question while on stage for […]
The Four “R’s” Within a Talent Management Strategy
The Four “R’s” Within a Talent Management Strategy Guest writer Ron Wilson writes about one of the critical focus points of a business plan: the employees. Here he shares “The Four ‘Rs’ Within a Talent Management Strategy.” Many years ago, we were developing business plans for the year and one of the critical areas of […]
How to Avoid Losing At-Risk Customers
How to Avoid Losing At-Risk Customers Guest writer Debbie Frakes returns with practical, step-by-step guidance in “How to Avoid Losing At-Risk Customers.” How to Avoid Losing at Risk Customers: Recognize the Warning Signs At-risk customers are the ones that you are in danger of losing to the competition. These are current customers who start purchasing […]
Utilizing a Personalized Employee Benefit Statement as Part of the Employee Retention Plan
Utilizing a Personalized Employee Benefit Statement as Part of the Employee Retention Plan Guest writer Ron Wilson offers insight into employee benefits tonight in, “Utilizing a Personalized Employee Benefit Statement as Part of the Employee Retention Plan.” Employee retention plans have become an important part of the organization’s overall recruitment process. As we know the […]
A Changing Mindset on Training: Activate the “Hidden Workforce”
A Changing Mindset on Training: Activate the “Hidden Workforce” Guest writer Ed Gordon comes back this week with valuable advice on employee development in, “A Changing Mindset on Training: Activate the ‘Hidden Workforce.’” At long last, there are signs that companies are increasing employee training and participating in talent development programs. Why is this finally […]