Proactive Parts Programs

So let’s start the week properly.

For your parts business. Each and every customer phone call or customer counter visit we should be asking two questions. Every time.

  1. What is the machine model and serial number for this parts order?
  2. Who is doing the work for you?

With the model and serial number we can update the machine population records which we will discuss later and with the answer on who is doing the work for you we will know more about our competition. The time is now…