Focusing on the Job – the PSP program.
Continuing to define and describe what we do at Learning Without Scars takes us to our position of providing a pathway for employee development at their individual job functions.
Most Industry and Wholesaler Learning Programs are focused on parts product training and department management. At the AED where for twenty-five years we conducted all of the Parts and Service training the focus was on management. We operated classroom programs lasting two days. The Executives and Managers who attended these classes learned the ins and outs of Parts Management or Service Management and we took them through a three-year development structure starting with “What it Looks Like When it is Right” and moving to “Performance Excellence” and finishing with “Reaching Market Potential.” They were all good programs and we did this training from 1994 through 2015.
However, as was pointed out to me by a very successful executive in our Industry, “you need to create job function training not management training.”
That resonated with me and as a result we have created specific job function training programs. That is what we call Planned Specific Programs – PSP’s. Our PSP’s are aimed at the specific job functions within the Parts and Service businesses. Instore Selling, which covers the telephone and counter job functions, Parts Office and Warehousing, Inventory Management for the Parts business. Foremen/Lead-hand, Service Writer, Inspector, and Service Office for the Service business. And more.
The film you are about to see will give you an explanation of the PSP Program. I hope you enjoy it.
The Time is Now.