Apr 5, 2012 | Business Services, Personnel
Last week I met a wonderful enlightened man. (I don’t mean to sound arrogant with that start but he was a breath of fresh air) He is running a store for a construction equipment dealership. We were talking about books and learning and he gave me two wonderful gifts....
Apr 5, 2012 | Business Services, Consulting Services, Personnel, Service
The question that most of you thought of when during the afternoon discussion between the supervisor and the technician the technician says he is not going to finish all the work that you gave him to do today is “why not.” That is not the right question. You are all...
Apr 1, 2012 | Business Services, Consulting Services, Service
Many ask the question “how can I get technicians to be more efficient with their labor hours”. I suggest that having proper supervision is the best way to get each and every technician to be more efficient. Imagine if you will that you had one good supervisor for...
Mar 22, 2012 | Business Services, Consulting Services, Customer Service, Marketing, Product Support Selling, Service
Some of you have equated the labor efficiency blog with the actual market capture rate of labor. They are two very different elements in the business. One measures the performance of the supervision of the labor pool and the efficiency of a particular technician on a...
Mar 21, 2012 | Business Services, Consulting Services, Service
Service Departments the world over are concerned about efficiency and effectiveness. There is a very easy method in which we can measure and manage the labor we offer to the marketplace. There are two critical pieces of information from which we must start. The first...
Mar 20, 2012 | Business Services, Consulting Services, Customer Service, Parts
Well guess who is back. I have been conducting classes for the past four days and travelling for two of them so I have, unfortunately, neglected you. One of the sessions was on Customer Service and the other was on Parts Management. We start into a two day session...
