Labor Efficiency – Tuesday April 15th at 9:00 AM Pacific

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Labor Efficiency – WS5

 

Efficiency and quality are the two most important performance measures for supervision of a service department. How you measure labor efficiency leads you to be able to manage labor efficiency. The detailed definitions and calculations as well as tried and true methods to achieve high labor efficiency are the hallmarks of this webinar.

When employees are given specific direction the results are impressive. Without it they can be disastrous. The billing efficiency, the amount of time that can be billed versus paid is not the same as labor efficiency. Labor efficiency is owned by the technician but is directly influenced by the methods used to schedule work by the first level supervisor. This brings together inspections, job segmentation, standard jobs coding, and standard job times. Fundamentals of scheduling then can be applied and allow the performance of the work by a service department to become predictable.

Finally the elements that interfere with good labor efficiency are exposed and suggestions developed for each so that they can be overcome. The customer will benefit greatly from predictable completion dates which will be the “intended” consequence of this webinar for all service management and supervision.

Concentrated information that will make a difference if how you operate your service business.

The time is now.

 

 

Service Webinars next week

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Don’t miss the final four webinars for the service department for the winter/spring period. Tuesday April 15th and Wednesday April 16th at 9:00 AM and Noon Pacific time. For more information please go to www.aednet.org or www.rjslee.com.

The time is now.

 

We start in 3 hours

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Time is passing by quickly now. It is time for the stragglers to register for our webinars.

The time is now.

24

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That was a terrific television series over the years. And a lot happened in 24 hours.

Tomorrow – 24 hours from now – the start of the last four parts webinars happens. Does miss out.

The time is now.

 

Warning

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Time is running out for you to register for the four webinars next week. Don’t miss out on these informative learning opportunities.

The time is now.

Wednesday April 9th, 2014

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Don’t miss out on this important webinar. Noon Pacific time on Wednesday.

Standards of Performance – WP8

What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence is the theme in this webinar.

Individual employees want to do a good job yet many do not know what doing a good job entails. This is a fundamental requirement of good management, communicating performance expectations and measures to the employees. In this webinar we will cover the fundamentals exposed by Patrick Lencioni in his important book “The Three Signs of a Miserable Job.” Anonymity, Irrelevance and Immeasureability are the three symptoms of this disease which leads to the “Sunday Blues.”

Each employee can also deliver more than they think they are can yet each is fundamentally lazy. Leadership methods to entice or motivate employees to deliver good performance for coworkers, customers and the Company will be discussed in this extremely important webinar.

Webinar April 9th, 2014

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Don’t miss this opportunity to learn about some of the latest and greatest practices in the Parts Business. Register now for this webinar. It takes place at 9:00 AM Pacific

Best Practices – WP7

With standards of performance we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this webinar to allow dealers to see optional approaches to processes and systems. From using the telephone as a sales tool to inventory turnover; from customer retention to sales/employee everything is discussed.

We cover all aspects of the processes required in a parts business; from dealer business systems to telephone systems to warehousing storage systems. People and system productivity and effectiveness are critical in any business today but this is especially true within the equipment business where the gross margin on the prime products continue to erode. There are many aspects within a parts business that must be covered that can make a significant difference in either cost or market positioning and competitive.

Process manuals, electronic or paper, and procedures as well as training methods to employ become critical to the consistent delivery of excellent customer service. How to measure your success in the area of customer satisfaction as well as all operational processes becomes part of this webinar. Anyone interested in achieving the best possible level of performance within the parts business will gain insight from this webinar.

Tuesday April 8th Webinar

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At noon Pacific join us for this comprehensive webinar. Register now.

Purchasing & Expediting – WP6

When you have the part in stock you are the same as everyone else. The only part that matters is the one you don’t have in stock. The equipment and parts suppliers have made the ordering process so simple we have lost sight of expediting and the purchasing function. If a machine is down the customer wants the part now.

The first rule for a successful parts business is that the employees will not go home until every part that every customer, or mechanic, ordered is either supplied or the location from which it can be shipped is located. That doesn’t mean leaving it with a supplier that does not have the part on hand. This is expediting with a purpose and we deal with what to do’s and how to do it to satisfy “Rule #1.”

Purchasing becomes the court of last resort as we will deal with the prospect that the part is not available in your supply chain. Finding alternate sources is not easy. Communicating with the customer on their options and penalties is even more challenging. All of the “in’s and out’s” of purchasing and the liabilities associated with supplying a part which is not from your original equipment manufacturer is discussed in detail.

Learn new methods to solve this age old problem of finding every part that every customer or mechanic wants to have – the same day they want it – and doing that before you go home EVERY night – that is what is at stake in this important webinar.

Webinar April 8th, 2014

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Tuesday at 9:00 AM Pacific. Don’t miss the comprehensive webinar. Register today.

Instore Merchandising – WP5

The days of your customers walking into your  business have long since passed. This is truly a shame. Some thirty to forty years ago we taught our customers that our inventory management meant that those parts that the customer wanted would not all be available when they came to our store. So they started to use the telephone and we didn’t see the customer on our store very much at all.

Yet it still continues to be true that you have an opportunity to create an interesting and successful retail store. This is the first step in becoming a retail operation. From Harley-Davidson to Ski-doo to Artic Cat there are specialty suppliers that have made merchandising an art form. We will look into the successes in other Industries and how we can learn from them. The layout of your merchandising area, the methods to keep it fresh and appealing, will go a long way to determining your success. All of this and much more will be covered in this fast paced webinar.

Others dealerships and other Industries have turned this into a customer convenience and money making proposition. This is much more than just setting up shelves and displays. They have made the store a pleasing environment for both employees and customers. Learn the ins and outs of successful Instore Merchandising with this comprehensive webinar.

 

Webinars next week

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Don’t miss the upcoming webinars on the Parts Business. Next week on Tuesday April 8th and Wednesday April 9th the final two webinars for the winter period will be offered. Check out www.aednet.org or www.rjslee.com for more details.