It is not too late to registyer for tomorrows dynamic webinar.
When you have the part in stock you are the same as everyone else. The only part that matters is the one you don’t have in stock. The equipment and parts suppliers have made the ordering process so simple we have lost sight of expediting and the purchasing function. If a machine is down the customer wants the part now.
The first rule for a successful parts business is that the employees will not go home until every part that every customer, or mechanic, ordered is either supplied or the location from which it can be shipped is located. That doesn’t mean leaving it with a supplier that does not have the part on hand. This is expediting with a purpose and we deal with what to do’s and how to do it to satisfy “Rule #1.”
Purchasing becomes the court of last resort as we will deal with the prospect that the part is not available in your supply chain. Finding alternate sources is not easy. Communicating with the customer on their options and penalties is even more challenging. All of the “in’s and out’s” of purchasing and the liabilities associated with supplying a part which is not from your original equipment manufacturer is discussed in detail.
Learn new methods to solve this age old problem of finding every part that every customer or mechanic wants to have – the same day they want it – and doing that before you go home EVERY night – that is what is at stake in this important webinar.
Go to aednet.org/products/seminars to register.
The time is now.
Standards of Performance Webinar – March 20th 12:00 Noon Pacific
It is not too late to register at aednet.org/products/seminars.
What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence is the theme in this webinar.
Individual employees want to do a good job yet many do not know what doing a good job entails. This is a fundamental requirement of good management, communicating performance expectations and measures to the employees. In this webinar we will cover the fundamentals exposed by Patrick Lencioni in his important book “The Three Signs of a Miserable Job.” Anonymity, Irrelevance and Immeasureability are the three symptoms of this disease which leads to the “Sunday Blues.”
Each employee can also deliver more than they think they are can yet each is fundamentally lazy. Leadership methods to entice or motivate employees to deliver good performance for coworkers, customers and the Company will be discussed in this extremely important webinar.
The time is now.
Parts Best Practices Webinar – March 20th @ 9:00 AM Pacific
Wednesday is when the action is on best practices. Don’t miss it.
With standards of performance we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this webinar to allow dealers to see optional approaches to processes and systems. From using the telephone as a sales tool to inventory turnover; from customer retention to sales/employee everything is discussed.
We cover all aspects of the processes required in a parts business; from dealer business systems to telephone systems to warehousing storage systems. People and system productivity and effectiveness are critical in any business today but this is especially true within the equipment business where the gross margin on the prime products continue to erode. There are many aspects within a parts business that must be covered that can make a significant difference in either cost or market positioning and competitive.
Process manuals, electronic or paper, and procedures as well as training methods to employ become critical to the consistent delivery of excellent customer service. How to measure your success in the area of customer satisfaction as well as all operational processes becomes part of this webinar. Anyone interested in achieving the best possible level of performance within the parts business will gain insight from this webinar.
Register now at aednet.org/products/seminars.
The time is now.
Purchasing & Expediting Webinar – March 19th @ 12:00 PM Noon Pacific
It is not too late to registyer for tomorrows dynamic webinar.
When you have the part in stock you are the same as everyone else. The only part that matters is the one you don’t have in stock. The equipment and parts suppliers have made the ordering process so simple we have lost sight of expediting and the purchasing function. If a machine is down the customer wants the part now.
The first rule for a successful parts business is that the employees will not go home until every part that every customer, or mechanic, ordered is either supplied or the location from which it can be shipped is located. That doesn’t mean leaving it with a supplier that does not have the part on hand. This is expediting with a purpose and we deal with what to do’s and how to do it to satisfy “Rule #1.”
Purchasing becomes the court of last resort as we will deal with the prospect that the part is not available in your supply chain. Finding alternate sources is not easy. Communicating with the customer on their options and penalties is even more challenging. All of the “in’s and out’s” of purchasing and the liabilities associated with supplying a part which is not from your original equipment manufacturer is discussed in detail.
Learn new methods to solve this age old problem of finding every part that every customer or mechanic wants to have – the same day they want it – and doing that before you go home EVERY night – that is what is at stake in this important webinar.
Go to aednet.org/products/seminars to register.
The time is now.
Instore Merchanidising Webinar – March 19th @ 9:00 AM Pacific
Don’t miss this lively event.
The days of your customers walking into your business have long since passed. This is truly a shame. Some thirty to forty years ago we taught our customers that our inventory management meant that those parts that the customer wanted would not all be available when they came to our store. So they started to use the telephone and we didn’t see the customer on our store very much at all.
Yet it still continues to be true that you have an opportunity to create an interesting and successful retail store. This is the first step in becoming a retail operation. From Harley-Davidson to Ski-doo to Artic Cat there are specialty suppliers that have made merchandising an art form. We will look into the successes in other Industries and how we can learn from them. The layout of your merchandising area, the methods to keep it fresh and appealing, will go a long way to determining your success. All of this and much more will be covered in this fast paced webinar.
Others dealerships and other Industries have turned this into a customer convenience and money making proposition. This is much more than just setting up shelves and displays. They have made the store a pleasing environment for both employees and customers. Learn the ins and outs of successful Instore Merchandising with this comprehensive webinar.
You can register at aednet.org search products and then seminars to register.
The time is now.
Friday Filosophy v2013-11
Happiness is not a matter of events, it depends upon the tides of the mind.
Alice Meynell
Leadership is intangible, and therefore no weapon ever designed can replace it.
Omar N Bradley
A successful man continues to look for work after he has found a job.
Author Unknown
The time is now…..
WH Filosophy v1.7
Hate traps us by binding us too tightly to our adversary.
Milan Kundera, Czech writer
Profit is the result of risks wisely selected.
Frederick Barnard Hawley, American economist
The time is now
Friday Filosophy v2013-10
I love life because what more is there.
Anthony Hopkins
The growth and development of people is the highest calling of leadership.
Harvey S. Firestone
Keep in mind that neither success nor failure is final.
Roger Ward Babson
The time is now…..
Friday Filosophy v2013-09
Peace comes from within. Do not seek it without.
Buddha
Success is a journey not a destination.
Ben Sweetland
Humanity is never so beautiful as when praying for forgiveness, or else forgiving another.
John Paul
The time is now…..
Friday Filosophy v2013-08
A belated Friday Filosophy with my apologies.
Always remember the future comes one day at a time.
Dean Acheson
Great efforts from great motives are the best definition of a happy life.
William Ellery Channing
If you can’t feed a hundred people, then just feed one.
Mother Teresa
And in keeping with the Oscars
Always bear in mind that your own resolution to succeed is more important than any other.
Abraham Lincoln.
The time is now…..
Service Webinars
The final webinars for February are coming up this week. Go to aednet.org to register. There are two on Tuesday and two on Wednesday. Don’t miss them.
The time is now…