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Motivation is an interesting concept. Can one individual motivate another? Do we demotivate people and absence of demotivation is viewed as motivation? In Friday Filosophy #2016-7, we present some thoughts on motivation. Desire is the key to motivation, but it’s determination and commitment to an unrelenting pursuit of your goal –a commitment to excellence […]
For our Friday Filosophy #2016-4, we look at further thoughts and ideas about learning, lessons, and success. Achievement seems to be connected with action. Successful men and women keep moving. They make mistakes, but they don’t quit. Conrad Hilton Life is a long lesson in humility. James M Barrie The way is […]
These may be weekend philosophies at times. For Friday Filosophy #2015-37 we have chosen to focus upon the season with our quotes today. Now that we are completely in the Autumn season and the clocks have all moved back let’s reflect on the season. Autumn is a second Spring when every leaf is a […]
In Friday Filosophy #2015-31 we are taking a look at leadership. The world has changed rapidly over the past three decades and continues to change rapidly. If anything it is changing even more rapidly than it appears to be. However, there are some constants. From the Chairman at VW to the leader of the House […]
Magic words: increase profits. Service Management is a very simple term to cover the many variables it contains: planning, organization, customer retention, job descriptions, praise, criticism, time management, personnel management. I could go on with this list, as the Service Management includes so much within the Dealership. With so many moving parts, how can you […]
Welcome to Marketing Basics It’s all about your customers and you. It’s a new year and a fresh start. With that, I want to start with some basics. Basic marketing is the science of choosing markets through the use of market analysis and market segmentation. Marketing has evolved in the 21st century into a series of […]
For Friday Philosophy #2015-24 I wanted to share with you some ideas that came to me from one of the events of this week. I was at a graduation ceremony earlier this week and heard the Headmaster talk about reading a biography of Albert Einstein. It moved me to share some of his quotes with […]
Parts & Service Marketing – Basic Marketing Our Parts & Service Marketing series of webinars begins this Thursday, May 14, 2015, with the introductory course: Basic Marketing. Marketing is a broadly misunderstood sector of business. It is much more than mailings, promotions, and tradeshows. It is all of the aspects involved in influencing the customer […]
Buyer’s Needs – PTS-WE-U12 A new reality continues in its approach. By now everyone has been affected by “telemarketing,” your tele-selling future has gotten off to a successful start, and you have also learned how to handle the objections from the customers. You know all of the mechanics of selling. Now we need to make […]
Overcoming Objections – PTS-WE-U09 The sales process is complicated. Determining the right customers to call on the telephone is not easy. But all of that work is undermined if the individual on the telephone with the customer does not know how to handle the objections that the customer might present. How these objections are handled […]