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A step-by-step guide to designing and implementing an amazing customer service culture In today’s competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It’s not always clear what works and what doesn’t, and implementing new customer service practices midstream can be a […]
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today’s ultra-competitive business world. Raving Fans taught managers how […]
Break through your self-imposed limitations by learning how your own brain can be your biggest obstacle—or your greatest ally. You’d expect your brain to be an always-reliable ally in your quest for a successful, satisfying life, but surprisingly the opposite is usually true. That’s because your brain is pretty much the same model your ancestors […]
Since its original publication in 2000, Leadership and Self-Deception has become a word-of-mouth phenomenon. Its sales continue to increase year after year, and the book’s popularity has gone global, with editions now available in over twenty languages. Through a story everyone can relate to about a man facing challenges on the job and in his family, the […]
Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Offers a key resource for gaining competitive advantage in tough times Shows why the quality of vulnerability is so important in business Includes ideas for inspiring customer and client loyalty Written by the highly successful consultant and business writer Patrick Lencioni This new book […]
In this stunning follow-up to his best-selling book, The Five Temptations of a CEO, Patrick Lencioni offers up another leadership fable that’s every bit as compelling and illuminating as its predecessor. This time, Lencioni’s focus is on a leader’s crucial role in building a healthy organization-an often overlooked but essential element of business life that […]
Highly sought-after management consultant Patrick Lencioni deftly tells the tale of a young CEO who, facing his first annual board review, knows he is failing, but doesn’t know why. Refreshingly original and utterly compelling, this razor-sharp novelette plus self-assessment serves as a timeless and potent reminder that success as a leader can come down to […]
Michael Shellenberger has been fighting for a greener planet for decades. He helped save the world’s last unprotected redwoods. He co-created the predecessor to today’s Green New Deal. And he led a successful effort by climate scientists and activists to keep nuclear plants operating, preventing a spike of emissions. But in 2019, as some claimed […]
Highlighted by words of wisdom from Plato, Einstein, Churchill, and other great thinkers, this practical guide to success in all areas of life’s endeavors explains how to map out new paths to greater efficiency, deeper satisfaction, and better health with the help of such tools as Conception, Consistency, and Capacity.
We’ve all heard the old adage: When life hands you lemons, make lemonade. But no one ever says how. Finally, with the inspiration of Plato and the help of many other great philosophers, Tom Morris has figured it out and here gives us a recipe we all can use. Following up in the tradition of […]