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Are You Unleashed? Learning Without Scars is pleased to introduce our new guest writer, Isaac Rollor. For his first post, he is asking, “are you unleashed?” Isaac Rollor is a lifelong gearhead, mechanic, and training content creator/instructor. Isaac got started in the heavy equipment business as a mechanic maintaining and repairing his father’s equipment fleet […]
Another Look at Success Learning Without Scars is pleased to introduce our new guest writer, John Andersen. As one of the original owners of PFW Systems, John Andersen was the first person in the industry to be labeled an Evangelist. Over his 30 years with the company, he visited thousands of dealers in North America […]
Thinking About Customers and Customer Satisfaction Guest writer Alex Weaver focuses on the annual goals we focus upon in our industry with this blog post on “Thinking about customers and customer satisfaction.” Many dealers/resellers in the Construction Equipment Industry, set annual goals around Financial Performance, Market Share, Customer Satisfaction, and Employee Satisfaction. For now, let’s […]
Preventative Maintenance Agreements: A Great Thing Deserves Great Execution Guest writer Dale Hanna continues his writing on preventative maintenance with this week’s blog post – “Preventative Maintenance Agreements: A Great Thing Deserves Great Execution.” In our last blog, Preventative Maintenance Agreements – A Necessary Hero, we spoke about the important contributions PM agreements can make to […]
Preventative Maintenance This week, our guest writer Dale Hanna delivers another powerful blog post, this time on the multiple benefits of preventative maintenance. Service revenue has been the most important contributor to the bottom line for many dealers. When a strong demand for equipment coupled with a shortage of new equipment, service becomes even more […]
When And Where Should You Spend Money? Guest writer Jennifer Albright addresses the money issue head-on by asking the question “When and Where Should You Spend Your Money?” As a supply chain professional, I pretty much had to buy this when I saw it on the sale table at a local museum. This topic actually […]
Operating and Financial Forecasts Using Artificial Intelligence Guest writer Steve Clegg brings technology to the table in his blog post for this week, “Operating and Financial Forecasts Using Artificial Intelligence.” Operating and Financial Forecasts Using Artificial Intellignence Forecasting your operating and financial results is an important part of any business. Whether you are a startup […]
Are you afraid of your dealer business system? Guest writer Chris Kohart Tackles our reluctance to update the software systems we use in “Are you afraid of your dealer business system?” Dealerships invest heavily in people and the infrastructure to support the business, so why do so many dealers still utilize antiquated software solutions to […]