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Basic Management – PTS-WE-U11and SER-WE-U11

Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11

There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. You lead people and you manage the process.

The job of the manager or supervisor starts with the basic job function description and moves on to standards of performance. Everyone has to understand what is expected of them, as well as accepting that what is expected of them is both achievable and important. The various aspects of management as exposed in this power webinar.

In dealing with people, you also will need to be able to communicate with the employees.  In this webinar, we explore two of the main forms of communications: praise and criticism. This part of interpersonal relations can be learned. These are skills that can be learned by following a simple plan. We discuss this plan in detail, which has many common elements with both praise and criticism to provide you with better ability in working with your employees.

These webinars are geared towards the management and supervision of the Parts Department and the Service Department (respectively) of the Capital Goods Dealership.  Each one hour program offers the fundamentals of leadership, tailored for each department.

Please join us for this exciting learning opportunity.

The time is now.

Overcoming Objections – PTS-WE-U09

Overcoming Objections – PTS-WE-U09

The sales process is complicated. Determining the right customers to call on the telephone is not easy. But all of that work is undermined if the individual on the telephone with the customer does not know how to handle the objections that the customer might present.

How these objections are handled can make the difference between a sales success and a failure. This webinar deals with the methods to employ: the “how to” of overcoming objections. In the sales process typically you are looking for an order or at least a positive outcome of the sales call. In order to achieve that outcome, it has to be understood that the customer has to learn about what it is that you are selling. In many cases, an objection is simply an indication that customer does not have enough information yet to make an informed decision.

From keeping your cool, to making the objection specific, and providing compensating factors, everything about the “how to” overcome an objection is exposed.  If you no longer want to run the risk of losing a sale, you can’t miss this one!

The time is now.

Webinar Learning Opportunities

This is going to be an exciting week.

We have eight webinars in process for this week:

Four for the parts business, and four for the service business.

They run Tuesday through Friday.

Parts at 9:00 AM Pacific Time – and Service at 11:00 AM Pacific Time.

Don’t miss out on this incredible opportunity for a knowledge transfer from one the foremost educators/trainers in the Capital Goods Industry.

Friday Filosophy #2015-18

It is a wonderful day isn’t it? 

The 1st day of May. 

Summer is nearly upon us.

 

So let’s look at some potent thoughts for today.

 

There is little you can learn from doing nothing.

 

Motivation is the fuel, necessary to keep the human engine running.

 

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

 

Positive thinking will let you do everything better than negative thinking will.

 

Your attitude, not your aptitude, will determine your altitude.

 

People often say that motivation doesn’t last. Well neither does bathing – that’s why we recommend it daily.

 

Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems.

 

With integrity, you have nothing to fear, since you have nothing to hide. With integrity, you will do the right thing, so you will have no guilt.

 

You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win.

 

It was character that got us out of bed, commitment that moved us into action, and discipline than enabled us to follow through.

 

Some thoughts from Zig Ziglar. Enjoy.

 

The time is now.

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Management vs. Leadership #MondayBlogs

Management vs. leadership is a topic that comes up in many of the programs I teach.  It is often easy to miss the difference.  When we are managers, we see ourselves as managers of people.

You manage processes, not people.

You lead people.

It is not enough to manage the process: you must have clearly defined goals and procedures that everyone has agreed upon.  The days of the “invisible” employee should be behind us.

Remember Patrick Lencioni’s 3 signs of a miserable job –

  • anonymity
  • irrelevance
  • immeasurability

None of your employees need to be anonymous in your workplace.  We spend so much time at work, we all know each other quite well.  The same applies to irrelevance – with a leader in place who has sought and received feedback, each staff member has a voice and is entirely relevant to the work at hand and the future success of the department and company.

Immeasurability.

How do your employees know when they are doing a good job?  It’s important to ask this question, as both praise and constructive criticism play a key role.

Just some food for thought for you this evening.

The time is now.

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Friday Filosophy #2015-17

When I check the tally of these posts, the year seems to be going quickly.  This is #2015-17 of our Friday Filosophy.

 

The beginning is the most important part of the work.

Plato

 

Choice, not circumstances, determines your success.

Author Unknown

 

The great artist and thinker are the simplifiers

Henry Frederic Amiel

 

The time is now.

Friday Filosophy #2015-16

I am sharing a series of quotes for Friday Filosophy #2015-16.

 

  • A creative man is motivated by the desire to achieve, not by the desire to beat others.
  • Achievement of your happiness is the only moral purpose of your life, and that happiness, not pain or mindless self-indulgence, is the proof of your moral integrity, since it is the proof and the result of your loyalty to the achievement of your values.
  • Money is only a tool. It will take you wherever you wish, but it will not replace you as the driver.
  • We are fast approaching the stage of the ultimate inversion: the stage where government is free to do anything it pleases, while the citizens may act only by permission; which is the stage of the darkest periods of human history, the stage of rule by brute force.
  • Every man builds his world in his own image. He has the power to choose, but not power to escape the necessity of choice.
  • Individual rights are not subject to a public vote; a majority has no right to vote away the rights of a minority; the political function of rights is precisely to protect minorities from oppression by majorities (and the smallest minority on earth is the individual).
  • The question isn’t who is going to let me; it’s who is going to stop me.
  • If any civilization is to survive, it is the morality of altruism that men have to reject.
  • Happiness is the state of consciousness which proceeds from the achievement of one’s values.
  • The ladder of success is best climbed on the rungs of opportunity.
  • So you think that money is the root of all evil. Have you ever asked, what is the root of all money?
  • There are two sides to every issues: one side is right and the other is wrong, but the middle is always evil.
  • Throughout the centuries there were men who took first steps, down new roads, armed with nothing but their own vision.
  • It only stands to reason that where there’s sacrifice, there’s someone collecting the sacrificial offerings. Where there’s service, there is someone being served. The man who speaks to you of sacrifice is speaking of slaves and masters, and intends to be the master.
  • The hardest thing to explain is the glaringly evident which everybody decided not to see.
  • Rights are not a matter of numbers – and there can be no such thing, in law or in morality, as actions forbidden to an individual, but permitted to a mob.
  • The truth is not for all men, but only for those who seek it.
  • The smallest minority on earth is the individual. Those who deny individual rights cannot claim to be defenders of minorities.

 

That is the power of a THINKER. Those are some quotes from Ayn Rand – the woman who so many disparage because she speaks so clearly and so truthfully that it scares those who are oppressors.  They are oppressors in the name of protecting others, when in fact they are trying to control all.

On a personal note, I support freedom for everyone who wants to do, to act and explore. But I do not support anyone who tries to limit me by limiting my options and choices.

Please read and enjoy the quotes, and think about them if you will. Thanks.

 

The time is now.

Friday Filosophy #2015-15

We are onto #2015-15 for our Friday Filosophy.  Some food for thought for you all.

 

Remember happiness doesn’t depend upon who you are or what you have; it depends solely on what you think.

Dale Carnegie

 

You can’t let other people tell you who you are. You have to decide that for yourself.

Unknown

 

Always bear in mind that your own resolution to succeed is more important than any other.

Abraham Lincoln

 

No one can make you feel inferior without your consent.

Eleanor Roosevelt

 

The time is now.   If not now when?

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Webinars for 7 April, 2015

Tomorrow morning we kick off our spring series of webinars.

We begin with an hour long webinar for the Parts Department on TeleSelling, at 9:00 a.m. PST.

That is followed by a webinar for the Service Department on Inspections, at 11:00 a.m. PST.

Please register at www.learningwithoutscars.org to begin your training program with us tomorrow morning.

The time is now.

Friday Filosophy #2015-14

Today, Good Friday, I would like to provide you with quotations on knowledge, may all of you have a truly wonderful day and week. Please take a moment to reflect on knowledge with this Friday Filosophy #2015-14.

We are all born ignorant, but one must work hard to remain stupid.

Benjamin Franklin

Real knowledge is to know the extent of your ignorance.

Confucius

To know, is to know that you know nothing. That is the meaning of true knowledge.

Socrates

Today knowledge has power. It controls access to opportunity and advancement.

Peter Drucker

To acquire knowledge, one must study; but to acquire wisdom, one must observe.

Marilyn vos Savant

A good decision is based on knowledge and not on numbers.

Plato

All our knowledge begins with the senses, proceeds then to the understanding, and ends with reason. There is nothing higher than reason.

Immanual Kant

They say a little knowledge is a dangerous thing, but it’s not one half so bad as a lot of ignorance.

Terry Pratchett

Knowledge has to be improved, challenged, and increased constantly, or it vanishes.

Peter Drucker

Opinion is the medium between knowledge and ignorance.

Plato

The true sign of intelligence is not knowledge but imagination.

Albert Einstein.

There is much pleasure to be gained from useless knowledge.

Bertrand Russell

Knowledge is power. Information is liberating. Education is the premise of progress, in every society in every family.

Kofi Annan

Human behavior flows from three main sources: desire, emotion, and knowledge.

Plato

The time is now.