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On Tuesday, 5/12/2015, we are presenting our two “Make It Matter” webinars. At 9:00 a.m. PST we have PTS-WE-U13: our Parts Management – Make It Matter program. At 11:00 a.m. PST we have SER-WE-U13: our Service Management – Make It Matter program. These webinars address the two most important questions we must answer in our […]
It is a wonderful day isn’t it? The 1st day of May. Summer is nearly upon us. So let’s look at some potent thoughts for today. There is little you can learn from doing nothing. Motivation is the fuel, necessary to keep the human engine running. The foundation stones for a […]
Our seminar on Product Support Selling – The New Frontier is coming up in Dallas, Texas on April 15 and 16, 2015. This 2 day seminar encompasses 4 elements: The fundamentals of selling The foundation of territory management Managing Customer Relationships Customer Service Fundamentals This program is geared towards Product Support Sales, Customer Service, Instore Sales, […]
Our Service Management Training seminar series begins in Dallas, Texas on March 11th. This is the introductory level to the 3 part program. Attendees will learn: The Principles of Management Introduction to Accounting and Finance for Service Personnel The Operational and Process Foundation Customer Service To bring your Service Department up to a new level […]
Our Parts Management training series begins March 9th, 2015 in Dallas, Texas. This is a 3 course series, beginning with “What it looks like when it’s right.” This course is ideal for Parts Leads, Instore Sales Leads, Supervisors, Managers, Executives. Attendees will learn: The Principles of Management Introduction to Finance and Accounting for Parts Personnel The […]
It is only our 8th Friday Filosophy for 2015, and already the year is off to a busy start! Some words of wisdom for your weekend: Example is leadership. Albert Schweitzer If you think you can or you think you can’t, either way you are right. Henry Ford Action is the foundation […]
Leadership, like swimming, cannot be learned by reading about it. Henry Mintzberg Adversity is the first path to truth. Lord Byron Happiness is not a matter of events, it depends upon the tides of the mind. Alice Meynell Last month I highlighted the great teacher as being a person who inspired. I want […]
It is more than job descriptions and standards of performance Management gurus and management theory changes like the wind. From Peter Townsend to Peter Drucker to Porras and Collins and Lencioni and many more. It is much more than a cottage Industry it is a full blown educational and consultative foundation. We have gone through […]
Let me introduce you to#MarketingMonday. With the arrival of Learning Without Scars and our embedding the blog in the www.learningwithoutscars.org web site we are kicking off a fresh series of activities. You are by now quite familiar with my Friday Filosophy. Well this is the first of our #MarketingMondays. We will post a new blog […]