Archive for category: Filosophy

WH Filosophy with thanks.

June 8, 2012/in Filosophy/by learningwithoutscars

You can go a long way with a smile. You can go a lot further with a smile and a gun.

Al Capone

Well, the next time you tell me something, make sure I listen.

Jay Chiat

After all is said and done, more is said than done.

Aesop

Friday Filosophy #15

June 8, 2012/in Filosophy/by learningwithoutscars

I have been up against tough competition all my life. I wouldn’t know how to get along without it.

Walt Disney

I want to put a ding in the universe.

Steve Jobs

We are called to be architects of the future, not its victims.

Buckmaster Fuller

Friday Filosophy #14

June 2, 2012/in Filosophy/by learningwithoutscars

If you do not study hard when young you’ll end up bewailing your failures as you grow old.

Chinese Proverbs

I count him braver who overcomes his desires than him who conquers his enemies; for the hardest victory is over self.

Aristotle

Little things please little minds.

English Proverbs

Friday Filosophy #13

May 26, 2012/in Filosophy/by learningwithoutscars

It always seems impossible until its done.

Nelson Mandela

If you stand straight, do not fear a crooked shadow.

Chinese Proverbs

Do what you can, with what you have, where you are.

Theodore Roosevelt

Friday Filosophy #12

May 18, 2012/in Filosophy/by learningwithoutscars

People only do their best at things they truly enjoy.

Jack Nicklaus

Ninety-nine percent of the failures comes from people who have the habit of making excuses.

George W. Carve

My message is the practice of compassion, love and kindness. Great compassion is the root of all forms of worship.

Dalai Lama

Friday Filosophy #11

May 11, 2012/in Filosophy/by learningwithoutscars

We either make ourselves miserable, or we make ourselves happy. The amount of work is the same.

Carlos Castanada

Never let the fear of striking out get in your way.

Babe Ruth

The smallest deed is better than the greatest intention.

John Burroughs

From a dear friend who has passed – Don Lea

May 4, 2012/in Filosophy/by learningwithoutscars

About Growing Older…

First… eventually you will reach a point when you stop lying about your age and start bragging about it.
Second… the older we get, the fewer things seem worth waiting in line for.
Third… some people try to turn back their odometers. Not me, I want people to know “why” I look this way. I’ve traveled a long way and some of the roads weren’t paved.
Fourth… when you are dissatisfied and would like to go back to youth, think of Algebra.
Fifth… you know you are getting old when everything either dries up or leaks.
Sixth… I don’t know how I got over the hill without getting to the top.
Seventh… one of the many things no one tells you about aging is that it is such a nice change from being young.
Eighth… one must wait until evening to see how splendid the day has been.
Ninth… being young is beautiful, but being old is comfortable.
Tenth… long ago when men cursed and beat the ground with sticks, it was called witchcraft. Today it’s called golf.
And finally… if you don’t learn to laugh at trouble, you won’t have anything to laugh at when you are old.

The time is now….

A Personal Thought

May 4, 2012/in Filosophy/by learningwithoutscars

I am in Hawaii this month for some down time and reflection. This is always a good thing for me to do. As I do this I ran across a wonderful slideshow with some pithy comments. I thought you might enjoy.

The person who considers himself too old to learn something has probably always been that way.

The good side of aging, as old as one might be, is that one is always younger than he will ever be.

There are four great periods in the life of a man; the one where he believes in Santa Claus, the one where he no longer believes in Santa Claus, the one where he is Santa Claus, and finally the one where he looks more and more like Santa Claus.

As one grows old, one generally rids himself of his shortcomings because they no longer serve any useful purpose.

If someone declares that he is able to do everything at sixty that he was able to do at twenty, then he was not doing very much when he was twenty.

It is by growing old that one learns to remain young.

The entire life of a human being depends upon ”yes” and “no” uttered two or three times between the ages of sixteen and twenty-five.

So long as one continues to be amazed, one can delay growing old.

The time is now…..

Friday Filosophy #10

May 4, 2012/in Filosophy/by learningwithoutscars

At his best, man is the noblest of all animals; separated from law and justice he is the worst.

Aristotle

The aim of art is to present not the outward appearance of things, but their inward significance.

Aristotle

Hope is the dream of the waking man.

Aristotle

To Follow Up on Time Management

May 3, 2012/in Business Services, Consulting Services, Filosophy/by learningwithoutscars

In his blog Growth Without Pain – Jay Roszell makes many great points.

I used to have a standard three questions I would ask regularly but at least twice a year of my co-workers.

What am I doing that you like that I do and want me to coninue doing?
What am I doing that you don’t like that I do and want me to stop?
What am I doing that doesn’t really matter to you?

From the answers I could make solid decisions on how I was impacting others and what I did that should have been done by someone else.

Try it yourself and see how you like the approach. Please let us know how it worked out for you. The time is now.

TESTIMONIALS

I am sharing a series of quotes for Friday Filosophy #2015-16.

A creative man is motivated by the desire to achieve, not by the desire to beat others.

Achievement of your happiness is the only moral purpose of your life, and that happiness, not pain or mindless self-indulgence, is the proof of your moral integrity, since it is the proof and the result of your loyalty to the achievement of your values.

Money is only a tool. It will take you wherever you wish, but it will not replace you as the driver.

We are fast approaching the stage of the ultimate inversion: the stage where government is free to do anything it pleases, while the citizens may act only by permission; which is the stage of the darkest periods of human history, the stage of rule by brute force.

Every man builds his world in his own image. He has the power to choose, but not power to escape the necessity of choice.

Individual rights are not subject to a public vote; a majority has no right to vote away the rights of a minority; the political function of rights is precisely to protect minorities from oppression by majorities (and the smallest minority on earth is the individual).

The question isn’t who is going to let me; it’s who is going to stop me.

If any civilization is to survive, it is the morality of altruism that men have to reject.

Happiness is the state of consciousness which proceeds from the achievement of one’s values.

The ladder of success is best climbed on the rungs of opportunity.

So you think that money is the root of all evil. Have you ever asked, what is the root of all money?

There are two sides to every issues: one side is right and the other is wrong, but the middle is always evil.

Throughout the centuries there were men who took first steps, down new roads, armed with nothing but their own vision.

It only stands to reason that where there’s sacrifice, there’s someone collecting the sacrificial offerings. Where there’s service, there is someone being served. The man who speaks to you of sacrifice is speaking of slaves and masters, and intends to be the master.

The hardest thing to explain is the glaringly evident which everybody decided not to see.

Rights are not a matter of numbers – and there can be no such thing, in law or in morality, as actions forbidden to an individual, but permitted to a mob.

The truth is not for all men, but only for those who seek it.

The smallest minority on earth is the individual. Those who deny individual rights cannot claim to be defenders of minorities.

That is the power of a THINKER. Those are some quotes from Ayn Rand – the woman who so many disparage because she speaks so clearly and so truthfully that it scares those who are oppressors. They are oppressors in the name of protecting others, when in fact they are trying to control all.

On a personal note, I support freedom for everyone who wants to do, to act and explore. But I do not support anyone who tries to limit me by limiting my options and choices.

Please read and enjoy the quotes, and think about them if you will. Thanks.

The time is now.

April 18, 2015

How to Improve Customer Retention

Guest writers Debbie Frakes and Stephen Clegg analyze the key measure of business success in this week's blog post, "How to Improve Customer Retention."

Customer retention is crucial for the success of every company. It describes the percentage of customers who purchased within the last 12 months who also purchased within the prior 12 months—13 to 24 months ago. Poor customer retention means that you aren’t keeping customers over the long term and people are not committed to working with you. The result is that you must devote resources continually toward acquiring new customers, taking up valuable time and money.

Maintaining strong customer retention is important for two primary reasons. The first is that it’s significantly more expensive to sell to a new customer than to an existing one. The second is that the longer a customer works with you, the more they buy from you and the more valuable they become to you.

The question is, how can you improve your customer retention?

Understand why customers leave you.

The primary reasons that customer will leave you are these:

You’re mismanaging their expectations and not keeping them informed on the status of their orders.

There is a change in contacts for either the customer or for you.

Your employees aren’t adequately trained or knowledgeable about your products and services or they lack the information system support and tools required to be responsive.

Despite what you may think, price is not at the top of the list when it comes to reasons that customers leave your company to purchase from a competitor. Once you understand why people may stop working with you, you can take steps to prevent them from leaving to buy from competitors.

How Zintoro helps you retain more customers.

Zintoro provides the data and insights to recognize at risk customers, while our partner Winsby gives you the tools to significantly improve your customer retention.

Offer great customer service – In order to deliver top notch customer service, you must understand expectations and be responsive to questions and concerns. Zintoro uses Winsby Inc.’s customer satisfaction and benchmark survey programs to find out what your customers’ expectations are and to determine if there are any issues they are having. Your team can then act on this information and keep at risk customers from leaving you.

Provide a personalized customer experience – Our AI system tracks each of your customers to identify their next purchase, what industry, and market they are in, and whether they are at risk of being lost. Armed with that information, your sales team can personalize customer interactions and tailor offers and recommendations to meet their specific needs. Our partner Winsby will keep your master lists up to date with the correct contacts, phone numbers, and email addresses.

Develop strong relationships through consistent communication – Zintoro helps you contact and communicate with customers in several ways. First, you can use purchase history data to identify people who have not purchased in their usual time period, then reach out to ask about their needs. Second, you can distribute highly effective emails through Winsby. Customers who receive Winsby emails typically purchase two to three times more often than those who don’t. Third, Zintoro works with most CRM systems to integrate analytics data with your sales and marketing data, helping streamline customer communication.

Use customer feedback to take action – Implementing Winsby’s customer satisfaction surveys is a great first step, but you must actually act on the information and feedback you receive. Utilize the insights from the surveys to improve your sales process, products, and other aspects of your business before at-risk customers leave you.

Recognize the signs of at-risk customers – Zintoro tracks the frequency, consistency, and types of purchases, so you can know who your at-risk customers are. Your sales team can then use that information and reach out to those customers, ask about their needs, and even provide a special offer or other incentive to encourage them to stay with you.

Take steps now to improve your customer retention.

Increasing your retention rate is an ongoing process that should be started as soon as possible. Building lasting relationships with customers is crucial for the long-term viability of your company because it makes them more valuable to you and it takes fewer resources to sell to them. Zintoro gives you the information and tools required to retain customers and boost your sales.

Schedule a Zintoro demo to find out how to boost your customer retention, track, and accurately forecast business performance, and to determine the ROI for your marketing and customer satisfaction efforts.

November 28, 2023