Once you say you are going to settle for second, that’s what happens to you in life. John F. Kennedy I believe that the true road to preeminent success in any line is to make yourself master of that line. Andrew Carnegie The power of imagination makes us infinite. John Muir The time is […]
A man should do his job so well that the living, the dead and the unborn could do it no better. Martin Luther King Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. Peter Drucker If a man lives a pure life, nothing can destroy him. Buddha […]
Standards of Performance – WS8 What does it looks like when it is right? Performance in a Service Department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet […]
Shop Floor Scheduling – WS7 The customers all want predictable consistent high quality service work. But equally important to them is a completion date for the work you are doing for them. You need to be able to provide a completion date and you need to meet that date. To do that requires very […]
Flat Rating/Standard Jobs – WS6 Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this we must manage our repairs with job codes. We must determine standard jobs and then track them everything […]
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Labor Efficiency – WS5 Efficiency and quality are the two most important performance measures for supervision of a service department. How you measure labor efficiency leads you to be able to manage labor efficiency. The detailed definitions and calculations as well as tried and true methods to achieve high labor efficiency are the hallmarks […]
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Friday Filosophy v2014-16
/in Filosophy/by learningwithoutscarsOnce you say you are going to settle for second, that’s what happens to you in life. John F. Kennedy I believe that the true road to preeminent success in any line is to make yourself master of that line. Andrew Carnegie The power of imagination makes us infinite. John Muir The time is […]
Friday Filosophy v2014-15
/in Filosophy/by learningwithoutscarsA man should do his job so well that the living, the dead and the unborn could do it no better. Martin Luther King Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. Peter Drucker If a man lives a pure life, nothing can destroy him. Buddha […]
Standards of Performance Wednesday April 16th @ Noon Pacific
/in Service, Training/by learningwithoutscarsStandards of Performance – WS8 What does it looks like when it is right? Performance in a Service Department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet […]
Shop Floor Scheduling – Wednesday April 16th @ 9:00 AM Pacific
/in Service, Training/by learningwithoutscarsShop Floor Scheduling – WS7 The customers all want predictable consistent high quality service work. But equally important to them is a completion date for the work you are doing for them. You need to be able to provide a completion date and you need to meet that date. To do that requires very […]
Flat Rating/Standard Jobs Tuesday April 15tht at Noon Pacific time
/in Service, Training/by learningwithoutscarsFlat Rating/Standard Jobs – WS6 Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this we must manage our repairs with job codes. We must determine standard jobs and then track them everything […]
Labor Efficiency – Tuesday April 15th at 9:00 AM Pacific
/in Service, Training/by learningwithoutscarsLabor Efficiency – WS5 Efficiency and quality are the two most important performance measures for supervision of a service department. How you measure labor efficiency leads you to be able to manage labor efficiency. The detailed definitions and calculations as well as tried and true methods to achieve high labor efficiency are the hallmarks […]