Welcome back Bill Courage is grace under pressure. Ernest Hemingway, Author It is wise to keep in mind that neither success nor failure is ever final. Roger Babson, American entrepreneur and business theorist Well done is better than well said. Benjamin Franklin, American inventor and statesman Life is too short to be little. Benjamin Disraeli […]
Walking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and accessories and much more. This got me to thinking about our business. Why don’t […]
The great artist and thinker are the simplifiers. Henri Frederic Amiel Live as if you were to die tomorrow. Learn as if you were to live forever. Mahatma Gandhi There are two primary choices in life: to accept conditions as they exist, or accept responsibility for changing them. Denis Waitley The time is now…..
In the Construction Equipment market the parts and service groups have very low market capture rates. I don’t think that any customer service provider is aiming to have less than a 50% or even less than a 25% market capture rate. Yet that is where the parts and service departments are in these critical measures. […]
Don’t miss the upcoming webinars. Go to www.rjslee.com under the learning tab or www.aednet.org under products tab find Product Support. For the Parts Department personnel February 12th TeleSelling Basic Inventory Control February 13th Warehousing Pricing For the Service Group personnel February 19th Inspections Work Order Process February 20th Service Organization Labor Efficiency Those of you […]
The prevalent thinking is that a warehouse is strictly a store room. How wrong can we be? I remember visiting a consumer goods distribution center in Chicago and watching in awe. The order pickers were given a days work when they arrived and told they could leave when they had finished. There was another visit to […]
WH Filosophy v1.6
/in Filosophy/by learningwithoutscarsWelcome back Bill Courage is grace under pressure. Ernest Hemingway, Author It is wise to keep in mind that neither success nor failure is ever final. Roger Babson, American entrepreneur and business theorist Well done is better than well said. Benjamin Franklin, American inventor and statesman Life is too short to be little. Benjamin Disraeli […]
Parts Pondering 2.3
/in Parts/by learningwithoutscarsWalking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and accessories and much more. This got me to thinking about our business. Why don’t […]
Friday Filosophy #2013-05
/in Filosophy/by learningwithoutscarsThe great artist and thinker are the simplifiers. Henri Frederic Amiel Live as if you were to die tomorrow. Learn as if you were to live forever. Mahatma Gandhi There are two primary choices in life: to accept conditions as they exist, or accept responsibility for changing them. Denis Waitley The time is now…..
Marketing Missiles 2.1
/in Marketing/by learningwithoutscarsIn the Construction Equipment market the parts and service groups have very low market capture rates. I don’t think that any customer service provider is aiming to have less than a 50% or even less than a 25% market capture rate. Yet that is where the parts and service departments are in these critical measures. […]
Important – Training Tidbit #4
/in Training/by learningwithoutscarsDon’t miss the upcoming webinars. Go to www.rjslee.com under the learning tab or www.aednet.org under products tab find Product Support. For the Parts Department personnel February 12th TeleSelling Basic Inventory Control February 13th Warehousing Pricing For the Service Group personnel February 19th Inspections Work Order Process February 20th Service Organization Labor Efficiency Those of you […]
Warehousing
/in Parts, Training/by learningwithoutscarsThe prevalent thinking is that a warehouse is strictly a store room. How wrong can we be? I remember visiting a consumer goods distribution center in Chicago and watching in awe. The order pickers were given a days work when they arrived and told they could leave when they had finished. There was another visit to […]