The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Too often dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to know what the pricing is in your territory it is more important to develop a price structure that is required to attract the business and also produce the profit necessary to operate a dealership. We […]
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The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. Dureing this webinar we will take you through the complete process from teh “Service Request” up to and including the invoicing of the finished job. The process is not complicated […]
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Customers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves, or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can diagnose problems with their equipment without much help from anybody. While it is true […]
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Welcome back Bill Courage is grace under pressure. Ernest Hemingway, Author It is wise to keep in mind that neither success nor failure is ever final. Roger Babson, American entrepreneur and business theorist Well done is better than well said. Benjamin Franklin, American inventor and statesman Life is too short to be little. Benjamin Disraeli […]
Walking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and accessories and much more. This got me to thinking about our business. Why don’t […]
Service Organization February 20th 12:00 Noon Pacific
/in Service, Training/by learningwithoutscarsThe organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Service Labor Rates February 20th 9:00 AM Pacific
/in Service, Training/by learningwithoutscarsToo often dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to know what the pricing is in your territory it is more important to develop a price structure that is required to attract the business and also produce the profit necessary to operate a dealership. We […]
Service Work Order Process February 19th 12:00 Noon Pacific
/in Service, Training/by learningwithoutscarsThe core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. Dureing this webinar we will take you through the complete process from teh “Service Request” up to and including the invoicing of the finished job. The process is not complicated […]
Service Inspections February 19th 9:00 AM Pacific
/in Service, Training/by learningwithoutscarsCustomers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves, or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can diagnose problems with their equipment without much help from anybody. While it is true […]
WH Filosophy v1.6
/in Filosophy/by learningwithoutscarsWelcome back Bill Courage is grace under pressure. Ernest Hemingway, Author It is wise to keep in mind that neither success nor failure is ever final. Roger Babson, American entrepreneur and business theorist Well done is better than well said. Benjamin Franklin, American inventor and statesman Life is too short to be little. Benjamin Disraeli […]
Parts Pondering 2.3
/in Parts/by learningwithoutscarsWalking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and accessories and much more. This got me to thinking about our business. Why don’t […]