All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Marketing Missiles v1.0
I wonder how many people understand marketing in the Product Support world; what is that? Is it advertising or sales campaigns? What is it? Well my hope is that through this blog we can have more people think about the marketing of parts and service. I will start with a definition of marketing as “the […]
Management Musings v1.0
In our new approach to the blogosphere we will be posting tidbits on a weekly basis on management. We are calling this management musings. In the current labor market we have recent college graduates that are having an extremely hard time finding a job to get their career started. We also have companies that are […]
Service Statements v1.0
This is the first of a weekly commentary on the operational, sales and customer service aspects of a service business in the equipment Industry. The starting point for a service department is now, has been and will forever be an inspection. This is the most basic yet the most overlooked requirement for performing repairs and […]
Parts Ponderings v1.0
This is the first of a weekly commentary on the operational, sales and customer service aspects of a parts business in the equipment business. I want to start with the most important people in your business, your heroes; these are the men and women who serve your customers every day. They struggle with the tools […]
The blog going forward
After our first four months into the blogosphere and input from several respected people we are going to begin a more predictable and we hope a more useful structure for the blog. We will continue with some of the staples such as Friday Folosophy and Book of the Week but we will begin to feature […]
Friday Filosophy #18
Love is the joy of the good, the wonder of the wise, the amazement of the Gods. Plato It’s easy to halve the potato where there’s love Irish Proverb Once you have learned to love, you will have le3arned to live Unknown