All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Service Statements v1.1
So having the complaint cause correction troika to deal with we must move to what the customer wants and needs a quotation. Last week we talked about the inspection programs necessary to determine what needs to be done to put a machine in proper working condition. We have obtained the complaint from the customer and […]
Parts Ponderings v1.1
The parts business has become a rather predictable and unexciting business hasn’t it? If you go into a major metropolitan area anywhere in the world and visit the equipment dealerships you will find a sameness that is rather boring. How can we break this mold? Well I think we need to ask the employees and […]
Friday Filosophy #19
The most precious possession that ever comes to a man in this world is a woman’s heart. Unknown Experience is something you don’t get until just after you need it. Unknown When you think about it, what other choice us there but to hope? Lance Armstrong
Marketing Missiles v1.0
I wonder how many people understand marketing in the Product Support world; what is that? Is it advertising or sales campaigns? What is it? Well my hope is that through this blog we can have more people think about the marketing of parts and service. I will start with a definition of marketing as “the […]
Management Musings v1.0
In our new approach to the blogosphere we will be posting tidbits on a weekly basis on management. We are calling this management musings. In the current labor market we have recent college graduates that are having an extremely hard time finding a job to get their career started. We also have companies that are […]
Service Statements v1.0
This is the first of a weekly commentary on the operational, sales and customer service aspects of a service business in the equipment Industry. The starting point for a service department is now, has been and will forever be an inspection. This is the most basic yet the most overlooked requirement for performing repairs and […]