Socrates Says

Standards of Performance Service Webinar

There is a Standards of Performance – Service webinar next week. This wraps up four service webinars for the week. This one is Tuesday at noon Pacific. You can register on our website at www.rjslee.com or directly at the AED. See you there. The time is now.

Flat Rating & Shop Floor Scheduling Webinars

Over the past two months we have touched on a variety of subjects. Shop Floor Scheduling and Flat Rating have both seen considerable interest. There webinars on Monday and Tuesday next week one on Shop Floor Scheduling and the other on Flat Rating. You can register on our website at www.rjslee.com or directly at the […]

Labor Efficiency Webinar

There has been considerable interest in the labor efficiency subject. Next Monday at 9:00 Pacific there is a webinar on this very subject. You can register on our website at www.rjslee.com or directly at the AED. See you there. The time is now.

Selling Skills Part Three

Last time we talked about the six steps in selling. Let’s dig a little deeper into the first one. Research Within research there are three more points to cover. a)      The Customer b)      The Products of Service c)       The relationship. Customer: For researching the customer we need to know everything and anything that might be […]

Words of Wisdom #8

What would you do if no one was looking? That is morality, that is character, that is ethics.

Friday Filosophy #7

A life is not important except in the impact it has on other lives. Jackie Robinson   At one point in your life you either have the thing you want or the reasons why you don’t. Andy Roddick   Alone we can do so little; together we can do so much. Helen Keller