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Balancing Skills in the Workplace Imagine if you will, it is the middle 1980’s and I am working with a John Deere dealer and we are looking at their Service Department. We were reviewing processes and systems and methods and work flows. We also determined that there was a need to review the skills of […]
Slow to Hire, Quick to Fire… BS. This post is a reprint of the article by the same name by Rich Cruz. Antiquated Hiring Philosophy May Hamper Growth Recently, I applied and interviewed for an open executive position at a well-established company in the construction industry. Despite its success and expansion, my experience with their […]
Good, Better, Best Rebuild Options Guest writer Ron Wilson tackles the gold standard of componentry in this week’s blog post: “Good, Better, Best Rebuild Options.” Over the years working in the service areas of a dealership (regardless of the brand) we have most likely heard the customer say the dealership “gold plates” the component rebuild. […]
From Steam to Schemes: The Whimsical March to Industry 5.0. “From Steam to Schemes: The Whimsical March to Industry 5.0” is our first article from our new guest writer, Bob Rutherford. He is contributing as an Industry Expert from the Trucking Industry. Bob Rutherford is a 50-year veteran of the trucking industry. Thirty of those […]
Yes, You Can! gives you good advice, and it gives you more: it tells how you can make that advice part of your daily life. Whether your goal is to speak eloquently, discover hidden talents, or find fulfillment at work, this book can help. It covers more than 125 personal goals with the clear, practical advice […]
Author Art Kleiner explores the nature of effective leadership in times of change and defines its importance to the corporation of the future. He describes a heretic as a visionary who creates change in large-scale companies, balancing the contrary truths they can’t deny against their loyalty to their organizations. “The Age of Heretics” reveals how […]
Rollin’ with the Wrenches Our newest guest writer at Learning Without Scars, Kenneth Johnson joins us this week ready to close the deal! In his inaugural blog post, “Rollin’ with the Wrenches,” Kenneth takes readers through the world of Field Service Technicians. But first, here’s Kenneth in his own words: I CLOSE therefore I AM […]
The Bucket Game: Navigating the Pitfalls in Service Management Guest writer Jim Dettore walks us through the ways in which we use different metaphorical buckets to juggle our financial reporting in, “The Bucket Game: Navigating the Pitfalls in Service Management.” In the complex world of service management, the “Bucket Game” has become an all-too-familiar practice. […]
Is It Always Reasonable to Follow Through? Guest writer Sara Hanks explores the Say/Do ratio in business with “Is It Always Reasonable to Follow Through?” The concept of the Say / Do Ratio, a principle I learned during my time at GE, stands as a beacon of accountability and reliability. It’s simple yet profound: if […]