May 9, 2012 | Business Services, Consulting Services, Customer Service, Product Support Selling
One of the useful attributes of a VoIP system is the ability to choose the important elements of information about a client that you want to appear on the screen as the phone is ringing. Of significance might be the date of last contact, date of sale, type of sale,...
May 7, 2012 | Consulting Services, Product Support Selling
We are considering bringing back the Product Support Selling Programs in 2013. Does anyone in the United States or Canada have an interest in these programs?
Apr 23, 2012 | Product Support Selling
After setting objectives for each and every customer for each commodity and service program you are well on your way to selling success. The plan then would be to set up times and schedules for achieving each of your objectives. This takes us to the meetings with your...
Apr 20, 2012 | Business Plans, Marketing, Parts, Personnel, Product Support Selling, Service
Hi I will be writing a seeries of books in the coming years on subjects near and dear to my heart. Several of you have commented that books would be more of interest than a monetized blog. parts instore selling inventory management warehouse layouts and design...
Apr 20, 2012 | Business Services, Consulting Services, Customer Service, Parts, Product Support Selling, Service
The first last time we talked about the six steps in selling we identified them all. The last time we communicated was on the first step – research. Let’s dig a little deeper into the second one. Objectives Well after having completed all the research on each customer...
Apr 17, 2012 | Business Services, Consulting Services, Customer Service, Marketing, Parts, Product Support Selling, Service
Last time we talked about the six steps in selling. Let’s dig a little deeper into the first one. Research Within research there are three more points to cover. a) The Customer b) The Products of Service c) The relationship. Customer: For researching...
