Manage Your Time

Manage Your Time

A recent blog said that “Time is the enemy.” As I age it becomes even more appropriate. I can’t outrun time and I don’t have the luxury of being able to get more time. So, it becomes critical that I learn how to manage my time. I used to think I could outsmart people at work. I would arrive a couple of earlier than normal and I thought that would provide me with more time. Well, people were smarter than I was and they figured out when I arrived and either the phone started ringing or they showed up at my door. So that didn’t work. In a future blog I will address those “interruptions” and how to minimize them.

Well, my conclusion was that I had to apply personal discipline to my work. That was how I was going to manage my time. Recently I attended a presentation by Dirk Beveridge. For those of you who do not know this gentleman you have no idea what you are missing. Google him. Read his books, listen to his posts and watch his YouTube videos. They are filled with wonderful information.

Dirk gave me a series of formulae to manage my time. I am a simple man and I translated then into “Time Blocks.”

I split my day into 5 “Blocks.”

  1. Reviewing results, daily critical few, project status, etc.
  2. Working with people trying to help improve progress and results.
  3. General communications: phone, meetings, emails, text, etc.
  4. Intense process reviews, process flow charts, value chains, etc.
  5. Personal growth: reading, thinking, planning, etc.

Then it is up to me to have the discipline and the personal character to manage it.

The Time is Now.

 

Multiple Languages: English, French, and Spanish.

Multiple Languages: English, French, and Spanish.

I am quite excited to be able to address the subject of multiple languages for our learning Without Scars programs. We have started the process.

Last year we ran a French language prototype in Canada. It went well. As a result of that we have established a time line and are working with a profession translator to get all our classes translated. We are starting with the Parts Business. We are in process to have all of the Subject Specific classes translated in 2020. That is 80 classes. We will then build out the remainder of the programs.

From the French prototype we have established a Spanish prototype and are working through the process in the same manner in which we did the work in French.

We have also recognized the value of our Skills Assessments and have all of the Skills Assessments done for English, French and Spanish. This approach is allowing us to redesign the leaning programs to the individual employee needs. (We will touch on that in the summer when we are completely revamping our web site to make it more user friendly)

These are exciting times for us and I am sure many of you know of my work in Europe and South America and Africa over the years. French and Spanish will open up those geographic areas to all of our learning programs.

So we continue to push the ball up the hill and expand the offerings.

The Time is Now.

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Competence and Recognition

Competence and Recognition

With so many learning opportunities available over the internet and very few of these classes earning University or Colleges credits directly many institutions have devised a method to recognize individual student competencies.

They are using badges.

While with our accreditation by IACET we will be able to offer Continuous Education Units, which lead to college and technical school credits, we fell it is necessary and important to recognize specific skills within our learning programs.

We have identified five skill sets that need further recognition. They are Sales, Finance, Operations, Leadership and Customer Service. We are using the same approach as was used to develop our Skills Assessments. We are selecting 60 questions from the 2,400 questions used in our Skills Assessments and selecting them according to their relevance to the skill sets listed above. We will offer Platinum, Gold, Silver and Bronze Skill Set Badges.

Each learner then will be able to follow classes related to their job function, perform a skills assessment related to that same job as well as be able to be recognized as to their individual level of competence on specific skills sets.

This will be a first in our Industry. We are proud of this accomplishment and hat it will mean to our hardworking heroes in the parts, service and product support sales world.

The Time is Now.

 

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Time is the Enemy

Time is the Enemy

Each day it is important that we check to see how we are doing? We must start with what I call the “critical few.” They are the measures that determine if the department or business is in good shape or not. And we must review our position with them every day.

Alongside those “critical few” we must have performance standards. Being simplistic I want to look at the “critical few” against the standards in a very basic manner – meeting the standards or not. Green or Red.

And I do this every day. It is the first hour of my day. If everything is Green then I can get on with my day. If any of them are Red then there is work to do. Contact the individual who is responsible for the item and communicate. Ask some questions, is this anecdotal, what caused the aberration, is it an anomaly or ongoing, what do we need to do to improve the results and get back to standard. A series of questions. This should end up with a plan to get back on track and back to standard.

But it must be every day. Consistently and constantly. Otherwise you aren’t in control of you job function. You are out of control. You will never have enough time to keep up with everything that happens to you on a daily basis.

The Time is Now.

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Education Made Social

Education Made Social

We seem to be in a quandary these days. Either we are engrossed in our telephones or social media getting high on endorphins every time we get a hit or a wave, or we are self-absorbed in thoughts about where we are and what we will do in life. It is a complicated time. This year we are going to attempt to break through this wall of uncertainty. We want to make our learning platform social.

This year we are going to create “Chat Rooms.” There will be one for each operational discipline in a dealership. Parts, Service, Product Support Sales and Marketing. The purpose is to provide a resource to our students, and other interested people, to pose a question and start a “chat” on various thoughts and ideas pertaining to the point at hand. We will also be involved in these chat rooms so we can stay current on the thinking of our student base and their market place.

We will also begin a new “Podcast.” This will be a monthly event once we get it together and understand how to create the podcast and make it a “must hear event.” I will be having a brief discussion sometimes on a “Zoom” meeting so that there can be a “virtual” in person interaction. Sometimes, I will just do this on a telephone call. We will conduct these podcasts with people who I consider to be thought leaders, industry leaders and sometimes people who happen to be very curious.

Learning should not just be between a student and a teacher it needs to become a part of our lives. Self-improvement is a necessity with the rapidly changing world we live in today.

The Time is Now.

 

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Leadership in the New Reality

Leadership in the New Reality

 

 

Last week I had the pleasure of meeting Lt. General Russel L. Honore U.S. Army Retired. He talked specifically about “Leadership in the New Normal” and “Don’t Get Stuck on Stupid.” Both of those subjects triggered thoughts and memories. (You can get both subjects as books)

After the disaster of 911 in the United States I gave talks at associations and dealer meetings around North America and Europe on what I called “The New Reality.” These talks were met with mixed reviews, some positive and others not so much. Let me take a deeper dive into why we had different views with a quote from George Friedman. “The mortal enemies of intelligence are time and wishful thinking.”

The New Normal the General is asking us to consider consists of some of the amazing changes we have seen in our world over the past twenty years; the nearly instantaneous transmission of information, the extreme population densities we are experiencing in cities, the extraordinary interconnectedness and mutual dependence of business; the rise of terrorism, and the growing ranks of the poor.

I ask often, with the trillions of dollars spent on technology over the past two decades, how much has been spent on sociology to understand what people will be going through with Robotics, Artificial Intelligence, Virtual Reality and Autonomous Vehicles.

The New Reality from my perspective involves our ability to attract and retain talented employees from an ever-declining working population and the generational differences between the “Baby Boomers” and “Millennials.”

This is where I ask people to consider what we call “Sacred Cows.”

At the start of every classroom training session I have conducted over the past fifty years I have asked for three definitions.

  • What is the definition if Ignorance?
  • What is the definition of Stupidity?
  • What is the definition of Insanity?
  • Ignorance is not knowing what to do.
  • Stupidity is knowing what to do but not doing it.
  • Insanity is continuing to do what you have always done and expecting different results.

This takes me to the core of my work today. Everyone needs to be constantly investing their time in improving themselves professionally and personally. If you don’t continue to adapt to this new reality you will become irrelevant. Is that something that you aspire to?

The Time is Now.

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The Virtual Classroom Programs

Virtual Classroom – The VCR Programs

For those of you following this blog or students of our classes, you are well aware of our offerings. The LOD – Learning On Demand which is a series of subject specific classes. These are the building blocks for all of our learning programs. Then there is the job specific series of classes, the PSP Planned Specific Programs. Next is the leadership series within the PLP Planned Learning Programs. Finally, we come to the Virtual Classroom Programs the VCR’s.

We announced last year that the VCR programs would be kicked off in 2020. Well here we are. In April we will be delivering on our promise and put the VCR programs into the market.

Each VCR consists of five subject classes. There are three levels of these programs. This is for up and coming employees, people who can offer more than the traditional employee. The “fast track” employees. Their learning is rounded out with a PLP on Final Staging. Watch our short video below explaining this exciting program.

The Time is now.

 

 

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Continual Individual Employee Development

Continual Individual Employee Development

One of the challenges we face as a society today, which is in my opinion the most daunting of all, is the ability that we have, as employers, to find, attract, hire and retain talented employees.

As an employee in this environment there are also serious challenges. The world is changing at a rate that is unprecedented. When I was in University, I took a class in number theory as part of my major in mathematics and physics. That was my first year. At the same time, in California, children in grade school were being taught the same theory. It was obvious then that I had a head start of roughly ten years.

In the STEM learning programs in the schools today changes are even more rapid. With Artificial Intelligence, Artificial Realties, 5G networks, data streaming and data analytics, autonomous transportation, and the like the younger generations today are confronted with the truth that their learning, their formal schooling, is not going to last through their lifetime like it has been so far.

The need for each individual to continue to learn, and grow, and read, is paramount. Further we will need to have a second cycle through “schools.” This is leading to more “internet based” learning programs. There will be many changes to deal with in business. This is the truth of this “New Reality.”

Each individual employee’s ability to adapt and overcome challenges will become more critical than at any time in history. Welcome to the new year, 2020, and even more importantly welcome to the new decade.

The Time is Now

 

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Thank You for a Transformative 2019

Thank You for a Transformative 2019

I would like to personally extend to you all of the best for the holiday season. Further I wish all of you the best year end closing one decade, the 2019s and opening another decade, the 2020s. Happy New Year.

We have had a very significant year at Learning Without Scars.

  • We have completed all of the LOD’s, Learning on Demand, for all departments. There are eighty of them.
  • We have completed all of the PSP’s, Planned Specific Programs, for all departments. There are twenty-one of them.
  • We have completed all of the PLP’s, Planned Learning Programs, for all departments. There are eight of them.
  • We have introduced the CSA program. The Comprehensive Skills Assessments. There are eight of them.
  • We have introduced the French Learning Programs.
  • We have introduced the Spanish Learning Programs.

We are very optimistic that 2020 will show a further dramatic transformation.

We are also optimistic that 2020 will see us receive accreditation from IACET and be able to issue CEU’s (Continuous Education Units) for all of our classes to our customers allowing our programs to work toward college and vocational school credits.

I am sure you have had many happenings this past year.

We will be taking a short break from the blog and this will be the last one for 2019. I look forward to picking up with you again in early January. Thanks for everything and all the best to each and everyone of you aand your families

The Time is Now.

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Making Education Relevant

Making Education Relevant

Sebastian Thrun viewed by many as the father on internet-based learning notes that only 10% of the online students actually complete the classes when they are free. So now he charges for his courses.

Although the results on completion are much better when the students have to pay something, I believe that it misses the point.

How do we get each individual in the world we live in today to want to invest in themselves, to invest their time, in making themselves better? How do we get people to want to spend time on their own professional and personal growth?

We are moving rapidly to, what I call a “Self-Led” world. It is conceivable that with AI and all of the advances with technology that 50% of the population will not have any work to do. We will need to be “Self-Led” internally motivated if we want to be able to have some sort of societal contribution.

I hope you enjoy this next film.

The Time is Now.