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Where Do We Go From Here?

In our last post, we talked about thinking outside the box (or triangle).

For those of you who have previously taken our classes, you know I often ask about “the box.”  Why is there a box?  Who decided to get me into this box in the first place?  I hate the idea of being penned into one set of ideas and one way of thinking nearly as much as I HATE discounts.  You are all well aware that I hate discounts immensely.

I think that doing things the way we have always done them is what constitutes the box we find ourselves stuck in so much of the time.  It is human nature to find a routine to follow.  It’s against our nature to reassess that routine and push for change.

Every time someone tells me that change isn’t all that difficult, I tell them to go home and suggest to their spouse or partner that they switch sides of the bed.

Change is tough.  Pushing for change and constantly striving to stretch and grow has a lot to do with changing our way of thinking.  To gain a different perspective, we must see differently.  To see differently, we must look, as Proust said, with new eyes.  To have those new eyes, we need a new mindset.

Education is key.

This year, let’s challenge ourselves to grow and stretch and move our paradigms with ongoing education.

That’s the way to find constant growth and improvement, both within our careers, and within ourselves.

The time is now.

Outside the Box

Welcome 2018!

After my assessment of how far we’ve come in 2017, I wanted to have the first blog post of this new year focus on where we are going.

Thinking Outside of the Box.

It seems I have been looking for the guy who first said “thinking outside of the box” and I finally found him. His name is Edward de Bono and he is a very accomplished individual. He qualified in Medicine at the University of Malta, then he was award a Rhodes Scholarship to Oxford where he read Psychology and Physiology, followed by a PhD in Medicine, and another PhD from Cambridge. Suffice it to say this is a very well educated and intelligent individual.

He is a speaker at some of the most prestigious institutions in the world and has written more than 60 books on various subjects. He is a thinker and is very critical on our abilities to think. He goes back to the big three of teaching in Plato, Socrates and Aristotle, the men who were celebrated as “Absolute” heroes. They applied logic to discover what was deemed to be the truth. De Bono suggest that is a dangerous road. It has led us somewhat astray.

In 1967 de Bono wrote a book called “The Use of Lateral Thinking,” a phrase that struck a chord with the public. Lateral Thinking is the notion for changing perceptions.

This is the thesis of many people one of whom is Rory Sutherland.  The circumstances of our lives may matter less than how we see our lives, says Rory Sutherland, and he makes a compelling case for how reframing things is the key to happiness. From unlikely beginnings as a classics teacher to his job as Vice Chairman of Ogilvy Group, Rory Sutherland has created his own brand of the Cinderella story. He joined Ogilvy & Mather’s planning department in 1988, and became a junior copywriter, working on Microsoft’s account in its pre-Windows days. An early fan of the Internet, he was among the first in the traditional ad world to see the potential in these relatively unknown technologies. An immediate understanding of the possibilities of digital technology and the Internet powered Sutherland’s meteoric rise. He continues to provide insight into advertising in the age of the Internet and social media through his blog at Campaign’s Brand Republic site, his column “The Wiki Man” at The Spectator and his busy Twitter account.

The point of highlighting these two gentlemen is that as people we seem at times to get stuck in ruts. Joel Barker called them Paradigms. This is the social equilibrium that we experience in our jobs and at times even in our lives. Everything is just OK.

Well all of us have goals in our lives. We want to leave a mark somewhere and somehow. That is not going to happen if we are just OK.

Edward de Bono says quite bluntly that “Schools waste two-thirds of the talent in society. The Universities sterilize the rest. Does that strike a chord with you? It sure does with me.

I have been blessed in many ways in my life and career. I was raised in a family that valued school and education, my maternal grandmother got a Masters Degree in the early 1900s, rather unheard of at the time. I had a wonderful childhood which led me to teaching and leadership positions with amazing mentors who inspired me. When I finally got into a career I had incredible men take time to counsel me and encourage me and push me. I was, and still am, a very lucky guy.

I have never been a particular fan of the status quo. That made me very impatient as an employee and let me to a much better career as a consultant where I could move from one business to another and thus never get bored. It led me back to teaching when we started Quest, Learning Centers in the early 1990’s and it is now moving me to Learning Without Scars with my daughter in developing and producing dynamic internet based learning programs.

To me it is all about putting information in front of people and then helping them implement change. Learning is a voyage, it has no end destination, it has no end point. But once you see the lights go on with an individual and watch the excitement grow, well to me that is a wonderful thing.

So, in 2018 I want you to consider thinking, not outside of the box, but outside of the triangle. Look at everything you do and see if you can make everything just a little bit better. Read more, think more, laugh more and have more fun. Don’t forget that all work and no play will make all of us very dull indeed.

Happy New Year to each and every one of you.

Out with the Old and In with the New.

The Time is NOW. If not now WHEN?

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The Year in Review #MondayBlogs

2017 has been an eventful year for us.

We have been very busy.

The product offerings are filling out. We will have more individual subject specific classes (Learning On Demand – LOD) than anyone in our Industry. We introduced Job Function Specific Programs (Planned Specific Programs – PSP) this year and have ten available currently. We also have introduced the Virtual Classroom – VCR series which allows each employee within the Parts and Service groups to develop and obtain all the knowledge required to work effectively. Our foundation, management and supervisory training, we now call the Planned Learning Programs – PLPs. We are excited about all of these programs. We are well along the road to obtaining International Association for Continuous Education Training certification. We have created over five hundred minutes of film clips which we add to our learning programs to provide dynamism. We have opened a Vimeo Channel which contains some of our film clips as a “taste treat” for companies and individuals who are interested in seeing for themselves our style and content. And importantly, we introduced Socrates our mascot to the world.

Our goal is to provide you with the learning tools to allow your employees to become the best that they can be.

Let’s turn to your employees and their personal development. What is your goal for them?  What is their goal, personally?  What is their purpose in their job or their career? What is the purpose of your business? Surveys clearly indicate that people want to work for companies that have a clear purpose. Clarity of purpose is not that common in businesses today. In America surveys tell us that over 80% of business fails to achieve their strategy.  This failure in achievement is caused by lack of clarity. 95% of employees cannot state the strategy of the business.

There are a few truths to be exposed.

  • Know your goals and what can be achieved.
  • Have clear targets but recognize they are constantly moving.
  • Don’t let technology take over – business is very personal
  • Seek common ground with your market and customers
  • Constantly be doing research
  • Celebrate your successes don’t be afraid to be good.
  • Be extremely visible
  • Make it personal
  • Seek outside opinions
  • Keep it simple.

Skilled people are strong in building and maintaining relationships with your customers. They are your heroes. Let’s not forget to invest in their continuing education.

The time is now.

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What Is Training? #MondayBlogs

During the economic downturn, the first budget to be slashed was the training, or employee development, budget.

When it’s time to tighten our belts, training is the first thing to go.

But it is clear that employees need to invest in your business, just as you invest in your employees.  One of the things I teach in our classes is that our procedures and methods must be understood, and agreed upon, by the team.  In other words, your employees must not only understand what they are doing and why they are doing it, but agree with the goal and the approach to that goal.

Lately, we’ve seen more room for employee development again in the budgets.  We have also seen employees taking a greater role and a more vested interest in their business’ success when they are provided with a foundation through training.

People are our greatest asset.  They are your heroes with your customers, and they help to build the relationships that give a business “customers for life.”

It is crucial that we never forget that, although our industry is equipment, it is the people who make or break it for a business.

We must make an investment in the future through providing our employees with the training and tools they need to grow in our business.  This is an investment that benefits every aspect of the business.

The time is now.

 

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How Does Training Work? #MondayBlogs

To say that we are excited about our employee development programs would be an understatement.  We know that what we do is groundbreaking for our industry, and a positive movement for employers, employees, and customers alike.

For too long, training budgets were non-existent.  Now that we have clear paths forward for employee growth and excellence, the video below shows you a glimpse of how a Learning Without Scars program works.

The time is now.

 

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Ed Gordon on Apprenticeships

Each month, I receive a report from Edward E. Gordon at Imperial Consulting Corporation.  These reports are timely and well worth the read for those of us in the realm of business education.  Lifelong learning is a key to every aspect of success.  In this month’s report, which I have included below, Edward focuses upon the apprenticeship model of teaching and training.

I hope this sparks your interest.

 

KNOWLEDGE SHOCK Series Part 3: Apprenticeships & Other Gateways to Good Jobs
Apprenticeship through the Ages
In the 1920s my father, Earl G. Gordon, attended Bowen High School on Chicago’s south side. He was a great athlete and a member of the school’s football team that won the Illinois state championship in 1929. His dream to study at Michigan State University to become a coach was crushed by the Great Depression.
Apprenticeship in a carpenter’s union, however, provided his lifeline in those difficult economic times. In 1937 after passing his final test by designing and building a spiral staircase, he became a union carpenter. Fifty years later he received his union’s Gold Card. Until he retired at age 80 from a profession he loved, my father spent a lifetime building homes and doing custom remodeling.
Today in the Austin neighborhood on Chicago’s troubled west side, poverty is rife, and many students entering high school test as low as the 4th-grade-level in reading and math. Alex was a typical student. He didn’t attend class very often. When he did go, he spent most of his time selling drugs or making trouble. Alex didn’t see any point in attending class because, “They weren’t teaching anything I needed to know and I needed to know how to make some money.” A teacher convinced him to take a few classes at the newly opened Austin Polytechnical Academy. “Man I really took to working with the machines,” Alex recalled. He earned industry certifications that prepared him to work as a skilled machinist. After graduation, Alex was hired by a local manufacturer. He not only is considered a model employee, but he also is pursuing further training to upgrade his skills. When asked what his family thinks of him now, he speaks with pride, “I have two cars, I’m taking care of my daughter, and I make around $70,000.” He choked up when he said, “My mom is real proud.” (Philanthropy Journal News, January 3, 2017)
The Current Status of Apprenticeship & Allied Initiatives
As these two accounts show, apprenticeship and high school career academies can be keys to satisfying and gainful employment. Today about 500,000 individuals are enrolled in U.S. apprenticeship programs, about half sponsored by unions and half by businesses. But this number is not nearly enough as there are growing shortages of skilled workers in many business sectors.
Across the nation over 200,000 construction jobs are unfilled. “Contractors would hire more workers if enough qualified applicants were available,” said Stephen E. Sandherr, chief executive officer of the Associated General Contractors of America. Their recent survey of 1,600 members showed that 70 percent are having difficulty filling hourly craft jobs.
Regional initiatives to increase apprenticeship numbers are gaining momentum. They include an outreach program that provides high school students in southwestern Pennsylvania with information on apprenticeship opportunities. The Builders Guild of Western Pennsylvania that represents 16 building trade unions and 6 contractor associations forecasts that to keep up with demand the region’s training centers will need to double or triple the number of apprentices entering their program. The Chicago Regional Council of Carpenters has participated in a television series, now in its fourth season, titled “Built to Last” that is designed to showcase “the positive impact a skilled union labor force has on people’s day-to-day lives.” In a recent full-page Chicago Tribune advertisement, the council both promoted this series and also encouraged readers to learn about its apprenticeship program.
Manufacturing is another business sector reporting difficulty in finding qualified applicants. A July 2017 Society for Human Resource Management survey reported that 43.3 percent of respondents in the manufacturing sector reported increased recruiting difficulty. Only 20 percent of U.S. apprenticeships registered with the U.S. Department of Labor are in the manufacturing sector (Wall Street Journal, 6/17/2017) . The Manufacturing Institute forecasts that within ten years U.S. manufacturers will face a shortfall of 2 million qualified workers. In the Greater Chicago Metropolitan area there are over 30,000 vacant jobs in high-end manufacturing. There are another 19,000 vacancies in the rest of Illinois.
One notable initiative in the Chicago Area to address the skills-jobs gap is Manufacturing Renaissance, a non-profit organization, that was recruited by Arne Duncan, then the Superintendent of the Chicago Public Schools, to offer a pre-engineering program for high-end manufacturing careers in a Chicago public high school. The result was Austin Polytechnical Academy of which Alex earlier profiled in this report was a graduate. It has now evolved into the Manufacturing Connect program at Austin College and Career Academy. Since 2007 the Manufacturing Connect program has had over 100 manufacturers as partners. In the last 7 years, its accomplishments include: 420 work experiences including job shadows, paid internships, and summer jobs in manufacturing; 421 nationally recognized industry credentials earned by 215 students; 73 graduates earning between $20,000 and $70,000 per year plus benefits in full-time manufacturing jobs; and initiating the only current Chicago Public School dual-credit manufacturing technology class in which students earn college credits as well as industry credentials. The pre-engineering program begun at Austin College and Career Academy is being expanded to two additional Chicago public high schools, Prosser Career Academy and Bowen High School.
Manufacturing Renaissance is an excellent example of a Regional Talent Innovation Network (RETAIN) that is cooperating in a variety of programs to increase advanced manufacturing skills. It raised the private funding needed to establish the WaterSaver Faucet Manufacturing Technology Center, the only accredited machining training facility on Chicago’s west side and in Chicago Public Schools. Manufacturing Renaissance began an adult manufacturing training program that has assisted adult trainees to secure jobs or earn promotion at their current employment. This program is now being operated by the Jane Addams Resource Corporation. It is the model used by the SAFER Foundation in their very successful training program for formerly incarcerated individuals. In addition, Manufacturing Renaissance has recently been awarded funding from the Illinois Department of Commerce and Economic Opportunity to expand youth pre-apprenticeship educational opportunities.
Manufacturing Renaissance is expanding its reach in Cook County and showing the way for other RETAINs to begin similar efforts. It illustrates that for a RETAIN to be successful there must be strong cooperation among educational entities, the business community, unions, government agencies, and non-profit partners.
Focus on Vacant Jobs
The August unemployment rate reported by the Bureau of Labor Statistics was 4.4 percent. However the average duration of unemployment was 24.4 weeks, which is higher than any level since 1982.
Wage levels are still not rising in most occupational areas. One factor is that 20 percent of new jobs during the past year were in the restaurant sector, one of the lowest paying fields. The Department of Labor’s August JOLTS survey reported that job openings increased 8 percent to 6.2 million, the highest on record since 2000.  Finding workers with the requisite education and skills levels remains a big problem for an increasing number of businesses of all sizes. Many now rate finding and retaining skilled workers as their most important challenge. The August Federal Reserve Beige Book reports that a shortage of workers is stifling employment growth in many industries.  The Minneapolis, Atlanta, and St. Louis Federal Reserve Districts reported that firms have turned away business due to a lack of skilled workers. The Dallas and San Francisco Districts saw wages rising because of labor shortages.
Yet over 39 million prime-age workers (aged 16 to 55) have given up looking for work. Although their labor force participation rate has improved somewhat, at 62.9 percent it remains far below the participation level of the 1990s. If these American were added to the unemployment calculation, the unemployment rate would be a more accurate 18.5 percent.
Until more U.S. businesses increase their job training programs to help fill job vacancies, the skills-jobs gap will continue to retard economic growth across most of America. From 1995 to 2016, the proportion of U.S. businesses providing training fell from 35 percent to only 20 percent. Unless U.S. business get more skin in the game including support for cross-sector education and training programs, we can expect job vacancies to continue their dramatic rise. Without significant initiatives to upgrade training and education-to-employment systems, it is possible that 14 million jobs may be unfilled in the United States by 2022 driven both by massive baby-boomer retirements and the continued mismatch of worker skills and job requirements.
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Branding #MondayBlogs

In our Industry, we can identify a brand with a logo, a color, a certain type of visible air filter on a piece of equipment.

But how often do we stop to realize that we are our own brand?  Who we are and what we do, the ways in which we do our work, reflect our individual brand.

Your brand matters.  It matters to your customers, to your team, and to your store.

For this week’s Socrates Says, we are sharing some words of wisdom on your own brand in the video below.

The time is now.

 

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Labor Day Wishes #MondayBlogs

Labor Day is a day set aside in appreciation of the working people here in the US, and in Canada.  Other nations celebrate Labor Day as well, although at a different time of year.

We are proud of the work we do in helping you to become the best version of yourself, and give you the satisfaction of knowing that you are doing your job extremely well.

So, today, on Labor Day, we at Learning Without Scars want to offer our heartfelt thanks to all of you.

The time is now.

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Where Should We Begin? #MondayBlogs

I often say that life is simple, and people make it complicated.

The same is true of our processes and procedures – they can be simple, unless we make it complicated.

Let’s first review one thing I know to be true: everyone wants to do a good job.  No one wakes up in the morning, excited to go to work and do a terrible job.  Everyone wants to succeed and do a good job.

But one key to doing a good job, is KNOWING what we need to do.  This crucial piece applies across ALL industries, it applies to our professional lives and, frankly, it applies to our personal lives as well.  In order to succeed, we need to know what has to be done.

When it comes to repairs for our customers, our Work Order Process has a series of simple steps for us to use to determine what must take place in order to meet the needs of our customer base.

I hope you enjoy this small video tutorial on the beginning of the Work Order Process.

The time is now.

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Let’s Get Serious About Our Employees #MarketingMonday

Some thoughts for your consideration:

You have seen over the past two to three weeks a change in the approach to the blog. We have been exposing Vimeo based film clips. You have seen our promotional trailer, the animation of Socrates, an introduction to the company and a video clip on market segmentation. I want today to present a situation and then pose some questions in the Socratic Manner. Socratic teaching forces people to come to their own conclusions.

Employees transition through three or four stages in their career:

  • Enthusiastic Beginner
  • Disillusioned Learner
  • Capable but Cautious Performer
  • Self-Reliant Achiever

 

Unfortunately, it is their immediate supervisor that has a direct impact on this transition. Too often we get stuck at the Disillusioned Learner as a result of the style of the boss or the lack of any interest from the boss in the employee.

 

As individuals as we move from school to work we have to overcome a series of things that I will call “personal obstacles.” These things come from our families, our friends and peers and our schools. I have often said we are taught to be obedient in our developmental years and when we get to the workforce we are asked to think on our own.

 

These obstacles normally are

 

  • We are told everything we want to do is impossible
  • We are afraid of hurting those we love by pursuing our own dreams
  • We are afraid we will fail in pursuit of our dreams.
  • We are afraid to succeed.

 

One of the important questions we need to ask of ourselves is “what would I do if I wasn’t afraid?”

 

In our training approach, we are developing an employee development program that will take each employee in the parts and service groups from the enthusiastic beginner to a self-reliant achiever. My question is “how do you achieve that today?

 

The time is now.