If you are not happy with the results below please do another search
With Friday Filosophy #2015-30 we are working here to get back into the routine of our technology updates. With the fast pace of change in technological development I wanted to focus on some diverse views on technology. One day we will realize that we need to have the same amount of change and development in […]
Welcome to Marketing Basics It’s all about your customers and you. It’s a new year and a fresh start. With that, I want to start with some basics. Basic marketing is the science of choosing markets through the use of market analysis and market segmentation. Marketing has evolved in the 21st century into a series of […]
For Friday Philosophy #2015-24 I wanted to share with you some ideas that came to me from one of the events of this week. I was at a graduation ceremony earlier this week and heard the Headmaster talk about reading a biography of Albert Einstein. It moved me to share some of his quotes with […]
Parts & Service Marketing – Basic Marketing Our Parts & Service Marketing series of webinars begins this Thursday, May 14, 2015, with the introductory course: Basic Marketing. Marketing is a broadly misunderstood sector of business. It is much more than mailings, promotions, and tradeshows. It is all of the aspects involved in influencing the customer […]
Leveraging Assets – SER-WE-U12 The service department is known to provide repairs, rebuilds, and maintenance services. We manage the labor function to have the highest possible labor efficiency and quality. High performance in a Service Department must maximize efficiency, maximize quality, and satisfy customers. The first step to understanding and accepting what we have to […]
Service has changed. Have you? Are you staying current? YOU must maintain your skills and knowledge. That is accomplished through reading and attending learning opportunities. We have management seminars in Dallas in a few weeks. Don’t miss out. The following might provoke some more thinking on your part. I recently viewed a show on YouTube […]
What Drives Good Customer Service Attracting, developing, sustaining, and retaining customers is the key to profitability. In the world of customer service, we seem to be saying one thing and doing something different. We don’t walk our talk. But we are not alone as a group of service providers who are interested in what our […]