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News Bulletin
To Whom It May Concern. We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time […]
Words of Wisdom for the future
In the week just ending my readings took me to a comment from Carlos Slim – “Why 60 is the new 30.” This is an intriguing thought isn’t it? Of course he is right – as someone no longer 30 I am still an eternal optimist. What he exposes is that the old 30 year old […]
Service Organization February 20th 12:00 Noon Pacific
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Management Musing 2.5
One of the elements with significance in the New Reality is Technology. This vast subject I narrow down to cover the following points:- VoIP CRM Electronic Catalogues Drag and Drop Processes Technician Scheduling Systems Marketing Analytics Signature Pads Online Payment Processes We will delve deeper in each of these in the coming days. The time […]
Management Musing 2.4
Let’s review the New Reality. I recently discussed this with a group of executives and highlighted six of the elements that I think are important in the New Reality. Market Coverage Buying Habits Inventory Management Expediting and Logistics Transportation Technology We will cover these six elements in the weeks ahead. The time is now.
Training Tidbit #1
Training has long been a problem for many dealerships. The employees should come to the job trained and ready to work The employees should continue their schooling on their own time Why should I train people they just leave me and go work for the competition On the other hand I don’t want to have […]
Service Organization Webinar – Tuesday September 25th
The organization of a service department is about more than technicians and clerks and management. Designing the structure is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Service Statements v1.5
Telematics brings technology to our service business. For decades we have struggled with a declining market share of labor on construction, mining, forestry and light industrial equipment. In my experience this started accelerating in the early 1970’s. At the end of WWII most of the equipment manufacturers were specialists. There were tractor companies and loader […]
Service Statements v1.4
This a very interesting time isn’t it? Of course that is a Chinese Curse “may you live in interesting times.” I am not sure it is a curse. It is more than interesting this time we are in it is downright exciting. Our inventory in the service business is man hours. The more we have […]