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321 search results for: Performance
Looking Forward to the Future
Looking Forward to the Future These have been unbelievably difficult times. Since we became aware of this Virus the world has been devastated and the lives of many people lost. Those of us lucky enough to have remained healthy have had to be “Locked Down.” We human beings are social people and this has been […]
Time is the Enemy
Time is the Enemy Each day it is important that we check to see how we are doing? We must start with what I call the “critical few.” They are the measures that determine if the department or business is in good shape or not. And we must review our position with them every day. […]
The CSA – Comprehensive Skills Assessment
The CSA – Comprehensive Skills Assessment Our Comprehensive Skills Assessments (CSA) are job specific and specialized subject matter evaluations of the skills and knowledge of the individuals on the job today. Comprehensive Skills Assessments (CSA) from Learning Without Scars offer a structured tool to evaluate the specific knowledge of each employee in the dealership. Following […]
Who Are You?
Who are you? One of the networks I follow poses questions often. The most recent question was “What’s the #1 thing you have learned this year? The problem I have with the question is that I am continually learning. I am a very curious man and not a big fan of the status quo. However, […]
The Infinite Game – Simon Sinek
The Infinite Game – Simon Sinek Branch Operations. In most dealerships the senior management structures are similar. There is a President, perhaps a CEO, in larger dealers a COO, followed by the Departmental Executives. There are numerous customer facing functions, and support facing functions. The “Executives” focus on goals and objectives and market share. That […]
Focusing on the Job – the PSP Program
Focusing on the Job – the PSP program. Continuing to define and describe what we do at Learning Without Scars takes us to our position of providing a pathway for employee development at their individual job functions. Most Industry and Wholesaler Learning Programs are focused on parts product training and department management. At the AED […]