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Parts Management – Basic Finance Before we can be of any value to anyone else we have to be of value to ourselves. That is an old adage, but it still rings true. Ignorance is not knowing what to do. How can we know what to do if we don’t understand basic finance? Here we […]
Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
Our seminar on Product Support Selling – The New Frontier is coming up in Dallas, Texas on April 15 and 16, 2015. This 2 day seminar encompasses 4 elements: The fundamentals of selling The foundation of territory management Managing Customer Relationships Customer Service Fundamentals This program is geared towards Product Support Sales, Customer Service, Instore Sales, […]
Our Parts & Service Marketing seminar will be taking place in Dallas, Texas on April 13-14. Back by popular demand, this course is geared towards sales personnel looking to make a difference. Material will cover: Defining Customers Market Coverage Customer Loyalty Measuring and Managing Success This seminar offers the fundamentals of Parts & Service Marketing […]
Over the years, I have used various expressions to make a point or get the attention of a group. I have taken to calling these words of wisdom “Sleeisms.” Here is a short list of them. Enjoy. Always assume the other person is twice as smart as you are and work twice as hard […]
Let me introduce you to#MarketingMonday. With the arrival of Learning Without Scars and our embedding the blog in the www.learningwithoutscars.org web site we are kicking off a fresh series of activities. You are by now quite familiar with my Friday Filosophy. Well this is the first of our #MarketingMondays. We will post a new blog […]
“LWS fundamentals have guided our strategies to profitably grow our service business and build a service excellence program.”