If you are doing your best, you won’t have any time to worry about failure.
H. Jackson Brown Jr.
Be kind, for everyone you meet is fighting a hard battle.
Plato
Keep in mind that neither success nor failure is ever final.
Roger Ward Babson
Champions aren’t made in gyms. Champions are made from something they have deep inside a desire, a dream, a vision. They have to have the skill and the will. But the will must be stronger than the skill.
Muhammad Ali
The time is now…
With the new business, Learning Without Scars, I wanted to clarify some points regarding the learning options we are presenting.
We start with Webinars. These webinars are intended for everyone in the department and anyone else who has interest in the particular subject. These are intended to transfer knowledge to the attendee. In 2015 we offer the following webinars; fifteen for the parts business, fourteen for the service business, five for the product support selling business, and six for parts and service marketing.
The next level of training is the Internet Based Self-Study Program. These programs are intended for the individuals in your business who you have selected as potential management or supervision. Of course they are also offered as a tool for anyone to learn the subject matter.This is for the leaders of today but more importantly for the leaders of the future. We are starting with one parts self-study program and one service self-study program in September 2014 and then will roll out two additional self-study programs every two months until we have reached our goal. We are aiming to produce internet self-study programs as follows; four parts programs, four service programs, three product support selling and three parts and service marketing.
The classroom classes will continue to be the finishing school. Anyone who has gone through the internet based self-study and scored highly enough can move right into the second level. We offer the following classes; three parts, three service, one product support selling and one parts and service marketing.
I look forward to seeing you at one of more of the learning options we have put together for you.
The time is now
The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the “Service Request” up to and including the Invoicing of the finished job. The process is not complicated but there are a lot of details which is mishandled will not satisfy either the customer or the dealership.
The only group within an equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.
The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these “Best Practices” and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.
The time is now.
The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.
Here’s an excerpt:
A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2013. If it were a cable car, it would take about 33 trips to carry that many people.
We are in the process of developing the following webinar products. These products will be rolled out in September with the full complement available January 1, 2015. These will be GoToMeeting type offerings administered by the staff of Learning Without Scars.
We would appreciate any comments or thoughts you can provide to assist us in making Learning Without Scars “YOUR GO TO” learning source for webinars. What are we missing? What would you like us to add to the offerings?
We are developing these products to be useful across the construction equipment market, the truck equipment markets, the trailer markets, the light industrial equipment markets, the lifting, crane, markets, the material handling markets, the on highway trucking, power generation and the engine and component markets. In other words any aspect of the capital goods industries covering Industrial machinery and equipment.
The List
Parts Department
Service Department
Product Support Selling
Parts & Service Marketing
The time is now.
To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be To Whom It May Concern.
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed.
Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to assist.
The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian.
Our Company Insight (M&R) Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product. Our new offering will be initially on a complimentary and confidential basis. The dealer will be able to sign on to a “DEALER FITNESS” model and enter their information into the “DEALER FITNESS” model. Once the data is entered they will receive a “FIRST PASS” response which will report on the key management measures for each of the five major departments within a dealer. This “FIRST PASS” will show each management measure using a “button” type graphic with a color code to recognize their level of performance against the “FORESIGHT-INSIGHT” standards. These standards have been developed from our consulting business over the past thirty five years working with well over 1,000 different dealers around the world. The dealer then can then go and make the necessary changes in their business without anything further. If however, they want assistance, with the click of a button they will be directed to the “FAIR OPTIONS” page. This will be a menu of “TIPS.” Each TIP leads to an plan of action and implementation process for improvement of that particular measure. Each one of the TIPS is a tried and true example of the consulting work I have been doing for the past thirty five years. If the dealer wants further assistance then there is a further option available. We have developed a network of “ACES.” Each ACE is a retired senior executive from a dealership who still has the interest and energy to continue working in the Industry just not on a full time basis. Dale and I are very excited about this new offering.
I hope that you will find this news as exciting as I do in providing you with it and look forward to continuing to be a part of your team in Product Support.
The time is now
She did it! My daughter’s book is now available on Kindle. Please hop over to Amazon and give it a read. Way to go, kiddo!
Way to go!
The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.
Here’s an excerpt:
A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2013. If it were a cable car, it would take about 33 trips to carry that many people.
Don’t forget the webinars Tuesday and Wednesday the last opportunity for 2013
Labor Efficiency, Standard Jobs/Flat Rating, Shop Floor Scheduling, Standards of Performance.
Four content filled hours of learning. Check out www.rjslee.com for more information. To register go to aednet.org.
The time is now.