Socrates Says

Proactive Parts Programs

For some time I have pushed to turn the parts department into a sales force. In many cases this is a terrifying thought. The counter and telephone sales personnel are scared to make outbound phone calls. However, there is another device you can use to see if they can sell or not. Sell boot or […]

Book of the Week

I have made reference a few times in the past week to the terrific now book by Gary Hamel – What Matters Now. How about we use that as our book of the week. It is topical and right on point to the world we live in today. A wonderful read. The time is now.

Book of the Week

don’t forget your comments on the Patrick Lencioni book The Three Signs of a Miserable Job. How did you like it. Anonymity Irrelevance Immeasurability Did any of those points make sense to you? Have you ever experienced them yourself? The time is now.

Words of Wisdom #11

I am sure that the majority of you have heard of Murphy’s Law.   Anything that can go wrong will go wrong.   I want to add a corollary to Murphy’s Law.   Murphy was an optimist.

Technicians – how can we thrive without them?

Some of you will know I have been in Hawaii the past few weeks and Marlene and I are having a terrific time. Although we are three hours earlier than at home I am still getting up reasonable early and have had some time for reflection on the business and the Industry. I have not […]

A Farmer’s Creed

I have mentionned the latest book from Gary Hamel – What Matters Now before here and I would like to quote something he wrote about his in-laws. Mr Hamel’s wifes parents bought the Hamels a starter house and it was a great lesson for the newly married couple. The ability to help their daughter came […]