Socrates Says

Words of Wisdom #5

Sleeism # 5 Man is like the turtle…. You have to stick your neck out in order to get ahead This is similar to some of the quotes in our Friday Filosophy today. No guts no glory. If you don’t try who can you blame but yourself. The course starts with the first step. There […]

Friday Filosophy #4

I always prefer to believe the best of everybody – it saves so much trouble. Rudyard Kipling   All glory comes from daring to begin. Alexander Graham Bell   When the world around you is changing at a rate faster than you the end is near. Jack Welsh

Market Capture Rates

Some of you have equated the labor efficiency blog with the actual market capture rate of labor. They are two very different elements in the business. One measures the performance of the supervision of the labor pool and the efficiency of a particular technician on a specific job or group of work orders. The other […]

Labor Efficiency

Service Departments the world over are concerned about efficiency and effectiveness. There is a very easy method in which we can measure and manage the labor we offer to the marketplace. There are two critical pieces of information from which we must start. The first is called Gross Profit Potential and the second is the […]

I’m Back

Well guess who is back. I have been conducting classes for the past four days and travelling for two of them so I have, unfortunately, neglected you. One of the sessions was on Customer Service and the other was on Parts Management. We start into a two day session tomorrow on Service Management. It appears […]

Friday Filosophy #3

Whether or not you think you can or you can’t. Either way you are right. Henry Ford You can easily judge the character of a man by how he treats those who can do nothing for him. James D Miles Go confidently in the direction of your dreams. Live the life you’ve imagined.