All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Market Share
If you had to choose between customer satisfaction and profitability, what would be your choice? I would take customer satisfaction as without satisfied customers the ability to make profit is going to have a short life. How to measure customer satisfaction becomes the challenge. Some people define it as repeat business; others measure the […]
Rant of the Day
It is interesting watching two grown men argue about higher education. Santorum has called Obama a snob as he said that he wanted everyone to have a four year college education. The Obama backing off and saying he wanted more than just high school highlights a serious subject to consider. What should you do after […]
Selling Skills
Preparation is one of the keys to good selling skills. Of course that is common sense for most or at least it should be if you want to succeed at selling. Imagine not know the customer? Not knowing what they want and need. What they own and how to make their operations more effective. The […]
Lead Times in Inventory Management
With JIT (Just in Time) supply chains we really have come to a point where customer service is in jeopardy. The problem is our cavalier approach to the lead time component of order points. The lead time is the total elapsed time between when a part reaches the order point in the warehouse location and […]
Service Technicians
The complaints are still out there- “I can’t find any experienced equipment technicians.” Isn’t it obvious by now that anyone worth anything that has experience is going to be working already? If there is a technician available and they apply for work I am sure that you will give them a very thorough interview and […]
Can we make a difference
The transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]