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197 search results for: Profit


The Service Profit Chain

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, and other well-known […]


Maximizing Profits Through Spend Management

Maximizing Profits Through Spend Management Tonight, we are pleased to introduce our readers to our new guest writer, Jennifer Albright. In her first post, Jennifer educates readers on maximizing profits through spend management. But first, allow us to introduce Jennifer Albright in her own words: My start in Procurement began unexpectedly with a temporary position, […]


Service Management – How webinars can increase profits!

Magic words: increase profits.  Service Management is a very simple term to cover the many variables it contains: planning, organization, customer retention, job descriptions, praise, criticism, time management, personnel management.  I could go on with this list, as the Service Management includes so much within the Dealership. With so many moving parts, how can you […]


What Would You Have Done?

What Would You Have Done? Guest writer Tom Barry is back this week to ask us to consider how we will approach our market and our leads in “What Would You Have Done?” “Build a better mousetrap and the world will beat a path to your door.” – Ralph Waldo Emerson However, it is a […]


Our Virtual Garage

Our Virtual Garage The second installment of information this week comes from our Founder, Ron Slee. Please read on to learn about “Our Virtual Garage.” The image of the virtual garage brings to mind the humble beginnings that have started an individual journey. It is through relationships that this journey is carried through to success. […]


Thomas Barry

“Reflecting upon the nearly 3 decades that I have known Ron in his professional career, I remain highly and increasingly…