Sep 8, 2020 | Business Services, Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Building the Foundation of Learning Our initial training business was called Quest, Learning Centers. We incorporated Quest in 1992. This is where we first deliberately began building the foundation of learning. Originally our classes spanned fifteen hours, over two...
Sep 3, 2020 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Skill and Knowledge Levels We have been using assessments in all of our training and learning products for over thirty-five years. The primary purpose of our assessments was to help us to adapt and adjust our teaching in order that our students learn. We first had a...
Sep 2, 2020 | Marketing, Parts, Personnel, Product Support Selling, Service, Training
How to Use Assessments Yesterday we addressed the Foundation of Learning. Today I want to talk about how we envisioned businesses using our Job Function Skills Assessment. Let’s quickly review what we say on the Landing Page for Assessments. We point out four areas in...
Jan 19, 2018 | Customer Service, Management, Marketing, Product Support Selling
When we look at our businesses, our numbers need to add up. But how do we calculate the potential represented within a sales territory? It begins with the potential business we can earn from each of our customers. https://vimeo.com/251912433
Sep 11, 2017 | #MondayBlogs, Marketing, Training, Words of Wisdom
In our Industry, we can identify a brand with a logo, a color, a certain type of visible air filter on a piece of equipment. But how often do we stop to realize that we are our own brand? Who we are and what we do, the ways in which we do our work, reflect our...
Aug 7, 2017 | #MarketingMonday, #MondayBlogs, Marketing
There’s always some crossover between our industry, and the automotive industry, the aviation industry, trucks, trailers, and so on. When we think about marketing, we automatically think of the end result of all of our marketing endeavors: a sale. But in order...
