Apr 20, 2012 | Business Plans, Marketing, Parts, Personnel, Product Support Selling, Service
Hi I will be writing a seeries of books in the coming years on subjects near and dear to my heart. Several of you have commented that books would be more of interest than a monetized blog. parts instore selling inventory management warehouse layouts and design...
Apr 17, 2012 | Business Services, Consulting Services, Customer Service, Marketing, Parts, Product Support Selling, Service
Last time we talked about the six steps in selling. Let’s dig a little deeper into the first one. Research Within research there are three more points to cover. a) The Customer b) The Products of Service c) The relationship. Customer: For researching...
Apr 13, 2012 | Business Services, Consulting Services, Marketing, Product Support Selling
Selling is as old as the hills. It probably started with Adam and Eve, and I am not sure who was selling to whom. People who are not involved in the sales profession are somewhat intimidated by the thought of selling. There is still a negative connotation to being a...
Apr 5, 2012 | Business Services, Consulting Services, Customer Service, Marketing, Product Support Selling
Presentations in the world of parts and service sales are truly a lost art. Rarely does a Parts and Service Salesman go to a customer and make a presentation on a product or service that they are offering. Yet this is a skill and call type that needs to be developed...
Mar 22, 2012 | Business Services, Consulting Services, Customer Service, Marketing, Product Support Selling, Service
Some of you have equated the labor efficiency blog with the actual market capture rate of labor. They are two very different elements in the business. One measures the performance of the supervision of the labor pool and the efficiency of a particular technician on a...
Mar 14, 2012 | Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Product Support Selling, Service
Many Dealer Management Systems (DMS) allow a dealer to access a manufacturers’ information on standard times that are used to reimburse the dealers for warranty work. There has long been disagreement as to whether the time provided is adequate. That having been said...
