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During the economic downturn, the first budget to be slashed was the training, or employee development, budget. When it’s time to tighten our belts, training is the first thing to go. But it is clear that employees need to invest in your business, just as you invest in your employees. One of the things I […]
Each month, I receive a report from Edward E. Gordon at Imperial Consulting Corporation. These reports are timely and well worth the read for those of us in the realm of business education. Lifelong learning is a key to every aspect of success. In this month’s report, which I have included below, Edward focuses upon […]
Most of what we know about Socrates we have learned from his students, especially Plato. We know he was a Greek philosopher and a teacher. From his teachings, we developed the Socratic Method: a style of teaching that involves the asking of multiple, open-ended questions of the students. It was Socrates who told us, “I […]
We are in the process of updating the business page for our consulting, and I wanted to give you a reminder. What follows is our statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time […]
On Tuesday, 5/12/2015, we are presenting our two “Make It Matter” webinars. At 9:00 a.m. PST we have PTS-WE-U13: our Parts Management – Make It Matter program. At 11:00 a.m. PST we have SER-WE-U13: our Service Management – Make It Matter program. These webinars address the two most important questions we must answer in our […]
It is a wonderful day isn’t it? The 1st day of May. Summer is nearly upon us. So let’s look at some potent thoughts for today. There is little you can learn from doing nothing. Motivation is the fuel, necessary to keep the human engine running. The foundation stones for a […]
Our seminar on Product Support Selling – The New Frontier is coming up in Dallas, Texas on April 15 and 16, 2015. This 2 day seminar encompasses 4 elements: The fundamentals of selling The foundation of territory management Managing Customer Relationships Customer Service Fundamentals This program is geared towards Product Support Sales, Customer Service, Instore Sales, […]
Our Service Management Training seminar series begins in Dallas, Texas on March 11th. This is the introductory level to the 3 part program. Attendees will learn: The Principles of Management Introduction to Accounting and Finance for Service Personnel The Operational and Process Foundation Customer Service To bring your Service Department up to a new level […]
Our Parts Management training series begins March 9th, 2015 in Dallas, Texas. This is a 3 course series, beginning with “What it looks like when it’s right.” This course is ideal for Parts Leads, Instore Sales Leads, Supervisors, Managers, Executives. Attendees will learn: The Principles of Management Introduction to Finance and Accounting for Parts Personnel The […]
It is only our 8th Friday Filosophy for 2015, and already the year is off to a busy start! Some words of wisdom for your weekend: Example is leadership. Albert Schweitzer If you think you can or you think you can’t, either way you are right. Henry Ford Action is the foundation […]