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Staffing Guidelines Guest writer Bill Pyles brings us up to the current situation in his blog piece, “Staffing Guidelines.” After being discharged from the United States Marine Corps, Bill started a lifelong career in heavy equipment dealer product support. Starting as an apprentice technician, Bill worked his way up to the General Service Manager for a multi-state […]
Your Customer Retention Rate Is Your Future Growth Guest writer Debbie Frakes tackles the all-important topic of customer retention in her blog post this week, “Your Customer Retention Rate Is Your Future Growth.” We are often encouraged to attract new customers and can overlook the value of keeping customers for life. At Learning Without Scars, […]
Developing a Value Based Training Culture Tonight, we are happy to introduce a new guest writer, Mick Vaught. In his first blog for us, Developing a Value Based Training Culture, Mick emphasize the incredible importance of employee development. Mick was born and raised in the small town of Williamsburg, Virginia, located in the South East […]
Le Leader, le changement, et l’être humain Je suis née au Québec et j’ai été élevée aux Etats-Unis. Je eu la chance de travailler à travers le Québec, le Canada et les États-Unis. Conseillère stratégique, gestionnaire de projet, gestionnaire de l’amélioration continue, directrice des opérations, et directrice des ventes pour plusieurs organisations internationales. Mon expérience d’adjointe […]
The Leader, the Change, and the Human Being Today we introduce our new guest writer, Louise Duranleau. Her introductory post tonight is on change management with “The Leader, the Change, and the Human Being.” We are pleased to present this brief bio in Louise’s own words: I was born in Quebec and raised in the […]
It Is Time to Fail Faster Founder and Managing Member Ron Slee shares words of wisdom he heard recently in today’s blog post: It Is Time to Fail Faster. I never thought that I would call for “failing faster” in my life. Imagine failure? Of course, if we think about this, a moment’s failure is […]
Relationship Selling Metrics: Face-to-Face & Write-Ups Guest writer Floyd Jerkins continues his series on Relationship Selling Metrics by looking at the numbers in face-to-face sales and also in your tracking of your sales with write-ups, and a careful system of staying organized. Operating a business requires a basic understanding of financial management. Knowing the numbers […]
Quality of Communication Channel Part 2 Guest writer Ryszard Chciuk educates readers about service quality in his blog post on the quality of the communication channel. Quality of Communication Channel Part 2 When writing about the quality of the communication channel, I mean the definition of service quality worked out by Parasuraman, Zeithaml, and Berry […]
A Force To Be Reckoned With Our new guest writer Dave Gordon is currently the Executive Director of the Independent Equipment Dealers Association where he has been on board for 18 months. His experience includes more than 35 years of leadership experience in strategy, sales, marketing and financial issues, as well as distribution development for […]