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It has become clear recently that I will be continuing in the training business for some time to come so we are once more asking for your input and help on what additional learning subjects you want us to deal with in the coming years. What additional subjects would you like us to deal with […]
Wednesday is when the action is on best practices. Don’t miss it. With standards of performance we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this […]
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]
Went to see a performance by Gary Mule Deer. Everyone should have a chance at seeing this talented man. Check him out on YouTube. There is a variety of clips available to view. Enjoy.
Basic Inventory Control – WP2 Have we completed the transformation of the inventory from being managed by people to being controlled by systems? This webinar will reintroduce the fundamentals of Inventory Control so that everyone can understand why we have the parts we have and don’t have the parts we don’t have. In the market […]
November 7th and November 8th – Chicago, Illinois. The “New” Quest Service Management – Unit I What it looks like when it is Right A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team […]
Monday November 5th and Tuesday November 6th in Chicago Illinois. The “New” Quest Parts Management – Unit I What it looks like when it is Right A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts […]
Don’t miss the October 15th, 2013 webinar. It starts at 12:00 Pm Pacific time. Have we completed the transformation of the inventory from being managed by people to being controlled by systems? This webinar will reintroduce the fundamentals of Inventory Control so that everyone can understand why we have the parts we have and don’t […]
The last time we met we talked about being in a rut. I believe it. The problem is that you do too. Shopping is not a “male” thing. I tease that we are missing a DNA strand or something. We typically know what we are looking for or what we want or need, go to […]
The organization of a service department is about more than technicians and clerks and management. Designing the structure is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]