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A Pathway to Learning Since we started a business to provide classroom training for parts and service operations and product support sales and marketing, we have been constantly creating and redesigning what I have always called “Learning Paths.” A pathway to learning is what we try to provide to all employees to help them realize […]
Automation Are you noticing the changes? The world is becoming even more confusing and complicated as we are faced with increasingly rapid and dramatic technological advances. The most disquieting aspect of it now is that it is not just physical activities, using robotics for example, but now it is cognitive skills as well. We are […]
Welcome to Marketing Basics It’s all about your customers and you. It’s a new year and a fresh start. With that, I want to start with some basics. Basic marketing is the science of choosing markets through the use of market analysis and market segmentation. Marketing has evolved in the 21st century into a series of […]
Here’s some food for thought and training tidbits for members of your Parts Department. I’ve had the thought of keeping “current” on my mind lately, and so wanted to share this with you. You have the responsibility to maintain your skills and knowledge. How are you doing in that regard? Don’t miss the opportunity to […]