Socrates Says

Parts Management – Delivery Systems

Parts Management – Delivery Systems In the parts business we communicate with the marketplace in a variety of methods. With the telephone, with people walking into your store, some customers will send orders by mail, or via a fax, and some use the internet. But the variations of the work don’t stop there: we also […]

Service Management – Maintenance Programs

Service Management – Maintenance Programs Everyone knows about the repair and rebuild business. That is where the excitement is for technical people. In the product support business, we have two major goals: reduce the owning and operating costs for the machine owner, and protect the residual value of the machine. The first step to understanding […]

Parts Management – Basic Finance

Parts Management – Basic Finance Before we can be of any value to anyone else we have to be of value to ourselves. That is an old adage, but it still rings true. Ignorance is not knowing what to do. How can we know what to do if we don’t understand basic finance? Here we […]

Learn How To Make It Matter!

On Tuesday, 5/12/2015, we are presenting our two “Make It Matter” webinars. At 9:00 a.m. PST we have PTS-WE-U13: our Parts Management – Make It Matter program. At 11:00 a.m. PST we have SER-WE-U13: our Service Management – Make It Matter program. These webinars address the two most important questions we must answer in our […]

Friday Filosophy #2015-19

For our Friday Filosophy #2015-19 we are tacking economic concepts and thoughts from a great thinker. The Great Depression, like most other periods of severe unemployment was produced by government mismanagement rather than by any inherent instability of the private economy. If you put the federal government in charge of the Sahara Desert, in 5 […]

Leveraging Assets – SER-WE-U12

Leveraging Assets – SER-WE-U12 The service department is known to provide repairs, rebuilds, and maintenance services. We manage the labor function to have the highest possible labor efficiency and quality. High performance in a Service Department must maximize efficiency, maximize quality, and satisfy customers.  The first step to understanding and accepting what we have to […]