I will assume that you have the correct number of skilled people in your parts department, now we need to look into what it is that they do. This is about much more than the parts order processing factory isn’t it? It is about more than answering telephones and greeting customers who come into your […]
In the cellars of the night, when the mind starts moving around old trunks of bad times, the pain of this and the shame of that, the memory of a small boldness is a hand to hold. John Leonard, American critic
A man who correctly guesses a woman’s age may be smart, but he’s not very bright. Lucille Ball All you need is love. But a little chocolate now and then doesn’t hurt. Charles M. Shulz Under capitalism man exploits man; under socialism the reverse is true. Polish Proverb The time is now.
I want to talk about tomorrow today. I want to look into the future and try to make some determinations about what management and leadership will be like in 2050 or so. I know that I am setting myself up for some ridicule but there are some truths I want to explore. This started with […]
The last time we met we talked about being in a rut. I believe it. The problem is that you do too. Shopping is not a “male” thing. I tease that we are missing a DNA strand or something. We typically know what we are looking for or what we want or need, go to […]
The last service blog listed a series of items that are required if we are to give customers the certainty they want when they work with the service department. The first of those required items is an inspection. Yes I know the customer tells us what is wrong and what they want done. And yes […]
Parts Pondering v2.1
/in Parts/by learningwithoutscarsI will assume that you have the correct number of skilled people in your parts department, now we need to look into what it is that they do. This is about much more than the parts order processing factory isn’t it? It is about more than answering telephones and greeting customers who come into your […]
WH Filosophy v1.4
/in Filosophy/by learningwithoutscarsIn the cellars of the night, when the mind starts moving around old trunks of bad times, the pain of this and the shame of that, the memory of a small boldness is a hand to hold. John Leonard, American critic
Friday Filosophy #31
/in Filosophy/by learningwithoutscarsA man who correctly guesses a woman’s age may be smart, but he’s not very bright. Lucille Ball All you need is love. But a little chocolate now and then doesn’t hurt. Charles M. Shulz Under capitalism man exploits man; under socialism the reverse is true. Polish Proverb The time is now.
Management Musing v1.9
/in Management/by learningwithoutscarsI want to talk about tomorrow today. I want to look into the future and try to make some determinations about what management and leadership will be like in 2050 or so. I know that I am setting myself up for some ridicule but there are some truths I want to explore. This started with […]
Parts Pondering v1.9
/in Parts/by learningwithoutscarsThe last time we met we talked about being in a rut. I believe it. The problem is that you do too. Shopping is not a “male” thing. I tease that we are missing a DNA strand or something. We typically know what we are looking for or what we want or need, go to […]
Service Statement v1.7
/in Service/by learningwithoutscarsThe last service blog listed a series of items that are required if we are to give customers the certainty they want when they work with the service department. The first of those required items is an inspection. Yes I know the customer tells us what is wrong and what they want done. And yes […]