It is interesting watching two grown men argue about higher education. Santorum has called Obama a snob as he said that he wanted everyone to have a four year college education. The Obama backing off and saying he wanted more than just high school highlights a serious subject to consider. What should you do after […]
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Preparation is one of the keys to good selling skills. Of course that is common sense for most or at least it should be if you want to succeed at selling. Imagine not know the customer? Not knowing what they want and need. What they own and how to make their operations more effective. The […]
With JIT (Just in Time) supply chains we really have come to a point where customer service is in jeopardy. The problem is our cavalier approach to the lead time component of order points. The lead time is the total elapsed time between when a part reaches the order point in the warehouse location and […]
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The complaints are still out there- “I can’t find any experienced equipment technicians.” Isn’t it obvious by now that anyone worth anything that has experience is going to be working already? If there is a technician available and they apply for work I am sure that you will give them a very thorough interview and […]
In the January issue of the Construction Equipment Digest, the monthly magazine of the Associated Equipment Distributors, my monthly column focused on the use of Dashboards as a management tool. You can see the article at www.rjslee.com under the Articles tab, CED January 2012. I suppose the promotion of Dashboard management started with Jack Welsh’s book […]
The transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]
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Rant of the Day
/in Consulting Services, Personnel/by learningwithoutscarsIt is interesting watching two grown men argue about higher education. Santorum has called Obama a snob as he said that he wanted everyone to have a four year college education. The Obama backing off and saying he wanted more than just high school highlights a serious subject to consider. What should you do after […]
Selling Skills
/in Business Services, Consulting Services, Marketing, Product Support Selling/by learningwithoutscarsPreparation is one of the keys to good selling skills. Of course that is common sense for most or at least it should be if you want to succeed at selling. Imagine not know the customer? Not knowing what they want and need. What they own and how to make their operations more effective. The […]
Lead Times in Inventory Management
/in Business Services, Consulting Services, Customer Service, Parts/by learningwithoutscarsWith JIT (Just in Time) supply chains we really have come to a point where customer service is in jeopardy. The problem is our cavalier approach to the lead time component of order points. The lead time is the total elapsed time between when a part reaches the order point in the warehouse location and […]
Service Technicians
/in Consulting Services, Customer Service, Personnel, Service/by learningwithoutscarsThe complaints are still out there- “I can’t find any experienced equipment technicians.” Isn’t it obvious by now that anyone worth anything that has experience is going to be working already? If there is a technician available and they apply for work I am sure that you will give them a very thorough interview and […]
Dashboard Management
/in Business Services, Consulting Services, Customer Service, Marketing, Parts, Product Support Selling, Service/by learningwithoutscarsIn the January issue of the Construction Equipment Digest, the monthly magazine of the Associated Equipment Distributors, my monthly column focused on the use of Dashboards as a management tool. You can see the article at www.rjslee.com under the Articles tab, CED January 2012. I suppose the promotion of Dashboard management started with Jack Welsh’s book […]
Can we make a difference
/in Business Services, Consulting Services, Customer Service, Parts, Personnel, Product Support Selling, Service/by learningwithoutscarsThe transition to team management while still encouraging curiosity is struggling as management doesn’t know how to encourage risk taking without contradicting the work of the team. The story of the ages is that people will take risks when they have less to lose and be risk averse when they have a lot to lose. How […]