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Service Management Training

Our Service Management Training seminar series begins in Dallas, Texas on March 11th.  This is the introductory level to the 3 part program.

Attendees will learn:

  • The Principles of Management
  • Introduction to Accounting and Finance for Service Personnel
  • The Operational and Process Foundation
  • Customer Service

To bring your Service Department up to a new level of profitability, be sure to register your staff for this course on “What It Looks Like When It’s Right.”  This training is beneficial for Service Leads, Instore Sales Leads, Supervisors, Managers, and Executives.

To learn more and register, please click on the following link:

https://learningwithoutscars.org/classes/service-management/what-it-looks-like/

The time is now.

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Parts Management Training

Our Parts Management training series begins March 9th, 2015 in Dallas, Texas.  This is a 3 course series, beginning with “What it looks like when it’s right.”

This course is ideal for Parts Leads, Instore Sales Leads, Supervisors, Managers, Executives.

Attendees will learn:

  • The Principles of Management
  • Introduction to Finance and Accounting for Parts Personnel
  • The Operational and Process Foundation
  • Customer Service Excellence

Please be sure to register for this first part of the Parts Management Training Series.

https://learningwithoutscars.org/classes/parts-management/what-it-looks-like/

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Membership

American Express coined the phrase “Membership has its privileges.”  This is entirely true.  Most of us have professional memberships to various organizations: the Associated Equipment Distributors, the National Trailer Distributor’s Association, the National Groundwater Association, the National Trailer Equipment Association, just to name a few.

We are inviting you to become members of our own group, Learning Without Scars, because we want to recognize individuals and businesses that want to participate in their personal and professional growth.  We discussed doing this by means of special promotions and loyalty programs, amongst many difference alternatives.

 

We settled on the membership approach.

By joining Learning Without Scars at the nominal cost of $35,00 per year, we have found that we can offer more to you for less.

All members receive a price reduction of 30% on all LWS learning products.  That means that all webinars, self study programs, and classroom programs will be offered at a 30% price reduction to our members.  For those of you who know me, please note that this is NOT a discount!  I still hate discounts.

So, what are you waiting for?  Spend $35.00 and start saving.

The time is now…

Pricing Power

Webinars come in a wide variety of forms and flavors. Some are offered for free as a means to whet your appetite and get you to buy other services. Others represent a transference of information en masse.   Then, there are many options in between. We have already told you about our new dynamic. Now we are putting our money where our mouth is.

Learning Without Scars represents our teaching business for the next twenty years. Perhaps it will morph again, who knows, but our intent is to continue to stay current and hopefully at the front of the pack.

In 2015 we want to change the dynamic of learning with webinars and we are making a one year price change to make a difference for our clients.

Effective immediately, our webinars will be priced at $100.00. If you are a Learning Without Scars member that price becomes $70.00.

So now it is up to you. We have done our bit and dropped the member price dramatically. Do you want to take advantage of this stunningly low price for an hour of quality learning?

The time is now…

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Capital Goods Webinars – The New Dynamic

I began my career as an educator.  There was nothing I enjoyed more than seeing the light go on for a student – unless, of course, it was shocking them with my unorthodox methods.

Today, the landscape of education has shifted.  We have moved from the traditional classroom to the world wide web.  Webinars have become one of the most convenient and cost-effective learning tools for continuing education, and even mainstream university programs.

A webinar is typically a static process.

We are throwing that idea out the window.

We use a projector at a 16:10 aspect ratio, and a high definition camera.  Instead of our students watching Power Point slides go by, we present information, and then switch to conference format.  I move in front of the camera, and our webinar turns into a classroom discussion.

There is no better way for you to receive the training you need to advance personally, and advance your company, than to try one of our webinars.

I have pooled the knowledge of the past 45 years of my experience, as well as incorporating the latest, cutting edge theory and practice across the industry, to help the light go on for all of you.

Move forward in this New Year.

The time is now…

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Content is King…Capital Goods Training

What sets you apart?

It is all too easy to recognize the similarities among service departments, parts departments, and product support salespeople.  In order to stand out amongst the crowd, your training helps you make your mark.  Your training teaches you what your work looks like when it is right.

I have been working in the capital goods industry for 45 years.  I have implemented new systems, and worked in nearly every product support position within the dealership.  With this knowledge under my belt, I have moved into the newest teaching module: the webinar.

Webinars enable students to take a course in a brief format, from the comfort of their own office or home.  By and large, webinars are becoming the preferred method for training across industries.  The trick is in finding the right program, with the right instructor.

Without any exaggeration, I can tell you that there is no one in our industry doing what we do.  There is no other place for you to learn WHAT we can teach you, in the WAY we teach it.

That is what sets us apart.

At Learning Without Scars, we don’t want you to passively receive information.

We’ve ramped up the webinar into a truly interactive, multi-media event.  Our webinars take not only my 45 years of background and knowledge, but present the material in an “internet conference.”  As a student, you will see, hear, and be able to actively participate in each webinar.

In 2015, why don’t you join us?  Set yourself apart, professionally, and start one of our series of webinars.

For more information on the 40 different webinars we will be offering, please visit https://learningwithoutscars.org/webinars/

The time is now…

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A thank you for the AED

Today I had the opportunity to read December’s issue of CED magazine.  This is the last month I will be a contributing writer to the magazine, and I am touched and thankful for the tribute the Associated Equipment Distributors wrote in their magazine.  We have had a wonderful professional relationship over these many years, and I wish you the best in your new endeavors.

 

December 2014_AED Article

 

The time is now…

 

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Parts Management – Purchasing & Expediting

The part you DON’T have in stock is what sets you apart from the competition.

This Tuesday, December 2, 2014 at 12:00 p.m. PST, Learning Without Scars will be presenting a one hour webinar on Purchasing & Expediting for your parts business.

  • learn about expediting with a purpose
  • Rule #1: before going home, every part must be either supplied or located to be supplied to the customer
  • Purchasing – what to do when your supply chain doesn’t have the part you need

This webinar will give a fresh perspective, and fresh methods, for providing parts to customers and mechanics on the same day they need them.  These solutions will make your Parts Business stand above the rest in your field.

Before you go home every night, remember Rule #1.

To register for this webinar, please follow the link: https://learningwithoutscars.org/webinars/parts-management/purchasing-expediting/

The time is now…

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Parts Management – Instore Merchandising

How can we create a successful and interesting retail store in our Parts Businesses?

Next week, on December 2, 2014 at 9:00 a.m. PST you can find out in a one hour webinar from Learning Without Scars.

You will learn:

– how our walk-in business has changed over the years

– other examples of successful merchandising from companies like Harley Davidson, Ski Doo, and Arctic Cat

– what an appealing layout looks like

– how to keep your retail area fresh and vital

– how to increase revenues through the instore merchandise available to walk-in customers

Our retail space is an often overlooked area in our Parts Businesses.  By merchandising our brand, we can drive traffic back into the Parts Business, and improve our visibility among our customer base while expanding that base.

Please sign up to join us for this informative session by using the following link:

https://learningwithoutscars.org/webinars/parts-management/instore-merchandising/

 

The time is now…

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Parts Management Training

Upcoming Webinar Notice

October 28th and October 29th

Don’t miss any of the four webinars being offered on Parts Operations.

  •  TeleSelling: learn how to grow your parts business. From market segmentation to using the phone as a customer service tool this webinar has it all.
  • Basic Inventory Control: the more we know about managing the parts inventory asset the better off we all are. This webinar takes the mysteries away and deals with methods to employ to improve performance for both your customers and your investors.
  • Warehousing: that big room out back is one of the most important customer service tools you have available to you. How to layout the facility, how to design the facility and much more are exposed in this webinar. The cost of labor is critical in parts operations and without a proper layout and design the costs will be out of control.
  • Parts Pricing: profitability and competitiveness are the results obtained with proper pricing programs. We explore the various theories and applications of pricing algorithms in a manner that is understandable. The price point you choose is a marketing statement learn how with this important webinar.

For more details please go to www.learningwithoutscars.org and review the webinars available.

Don’t forget to purchase your membership and receive a 30% price reduction on all of our learning offerings for a full fifteen months.

The time is now…