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Ed Gordon on Apprenticeships
Each month, I receive a report from Edward E. Gordon at Imperial Consulting Corporation. These reports are timely and well worth the read for those of us in the realm of business education. Lifelong learning is a key to every aspect of success. In this month’s report, which I have included below, Edward focuses upon […]
Friday Filosophy: Socrates
Most of what we know about Socrates we have learned from his students, especially Plato. We know he was a Greek philosopher and a teacher. From his teachings, we developed the Socratic Method: a style of teaching that involves the asking of multiple, open-ended questions of the students. It was Socrates who told us, “I […]
Parts Management: The Return of the Webinars
It’s that time of year again. Our Parts Management Webinars return next week, beginning on Tuesday, September 15. What is Parts Management? What are the key management areas in which we can increase our profitability? How can we implement systems and training to make more money? Be sure to join us for a refresher, or […]
Welcome to Marketing Basics
Welcome to Marketing Basics It’s all about your customers and you. It’s a new year and a fresh start. With that, I want to start with some basics. Basic marketing is the science of choosing markets through the use of market analysis and market segmentation. Marketing has evolved in the 21st century into a series of […]
Product Support Selling – Preparation
Product Support Selling – Preparation Everyone everywhere sells. That is a truth that is little understood. We sell ideas at work and we sell manners at home. There are many things that we sell over the course of our lives. Sales personnel sell for a living, and the skills that they have as individuals are […]
Service Management Training
Our Service Management Training seminar series begins in Dallas, Texas on March 11th. This is the introductory level to the 3 part program. Attendees will learn: The Principles of Management Introduction to Accounting and Finance for Service Personnel The Operational and Process Foundation Customer Service To bring your Service Department up to a new level […]
Parts Management – Customer Service
What Drives Good Customer Service Attracting, developing, sustaining, and retaining customers is the key to profitability. In the world of customer service, we seem to be saying one thing and doing something different. We don’t walk our talk. But we are not alone as a group of service providers who are interested in what our […]
Parts Management Training
Upcoming Webinar Notice October 28th and October 29th Don’t miss any of the four webinars being offered on Parts Operations. TeleSelling: learn how to grow your parts business. From market segmentation to using the phone as a customer service tool this webinar has it all. Basic Inventory Control: the more we know about managing the parts inventory […]