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Tele-selling – WP1 A new reality is approaching, by now everyone has been affected by “telemarketing”. Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, they want customer service calls. As a result the rules that are set for your telemarketing […]
Once again I had the privilege of providing an educational session for the NTEA. The subject matter was Parts & Service Marketing: Making a Difference. The dramatic changes that have taken place over the past ten years, and those ahead, demand a more professional, productive and profitable Product Support Operation. To support the realization of this Parts and […]
Don’t miss your opportunity to attend the most comprehensive management training available for parts management and supervision in the Equipment Industry. In Dallas February 17th and 18th. You can register either at www.rjslee.com under the learning tab or at www.aednet.com . I look forward to seeing you there. The time is now The “New” Quest […]
It has become clear recently that I will be continuing in the training business for some time to come so we are once more asking for your input and help on what additional learning subjects you want us to deal with in the coming years. What additional subjects would you like us to deal with […]
One of the elements with significance in the New Reality is Technology. This vast subject I narrow down to cover the following points:- VoIP CRM Electronic Catalogues Drag and Drop Processes Technician Scheduling Systems Marketing Analytics Signature Pads Online Payment Processes We will delve deeper in each of these in the coming days. The time […]
Pricing – WP4 Your price is a marketing tool but most of you don’t use it that way. How often have we heard that “your price is too high” or “I can get it down the street for less”? How well customer contact personnel respond to these and other comments about your prices is critically […]
Tele-selling – WP1 A new reality is approaching, by now everyone has been affected by “telemarketing”. Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, they want customer service calls. As a result the rules that are set for your telemarketing […]
November 7th and November 8th – Chicago, Illinois. The “New” Quest Service Management – Unit I What it looks like when it is Right A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team […]
Monday November 5th and Tuesday November 6th in Chicago Illinois. The “New” Quest Parts Management – Unit I What it looks like when it is Right A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts […]
Don’t miss the October 15th, 2013 webinar. It starts at 12:00 PM Pacific time. Your price is a marketing tool but most of you don’t use it that way. How often have we heard that “your price is too high” or “I can get it down the street for less”? How well customer contact personnel […]