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Don’t miss this opportunity to learn about some of the latest and greatest practices in the Parts Business. Register now for this webinar. It takes place at 9:00 AM Pacific Best Practices – WP7 With standards of performance we dealt with what it looks like when it is right. With Best Practices we aim for […]
At noon Pacific join us for this comprehensive webinar. Register now. Purchasing & Expediting – WP6 When you have the part in stock you are the same as everyone else. The only part that matters is the one you don’t have in stock. The equipment and parts suppliers have made the ordering process so simple […]
Tuesday at 9:00 AM Pacific. Don’t miss the comprehensive webinar. Register today. Instore Merchandising – WP5 The days of your customers walking into your business have long since passed. This is truly a shame. Some thirty to forty years ago we taught our customers that our inventory management meant that those parts that the customer […]
To have a great idea, have a lot of them. Thomas Edison Leadership is practiced not so much in words as in attitude and in actions. Harold S Geneen The key to successful leadership today is influence, not authority. Kenneth Blanchard The time is now…..
Pricing – WP4 Your price is a marketing tool but most of you don’t use it that way. How often have we heard that “your price is too high” or “I can get it down the street for less”? How well customer contact personnel respond to these and other comments about your prices is critically […]
Tele-selling – WP1 A new reality is approaching, by now everyone has been affected by “telemarketing”. Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, they want customer service calls. As a result the rules that are set for your telemarketing […]
The only true failure in life is not to be true to the best one knows. Buddha Success is that old ABC – ability, breaks, and courage. Charles Luckman Hope is like the sun which, as we journey toward it, casts the shadow of our burden behind us. Samuel Smiles The time is now…..
Once again I had the privilege of providing an educational session for the NTEA. The subject matter was Parts & Service Marketing: Making a Difference. The dramatic changes that have taken place over the past ten years, and those ahead, demand a more professional, productive and profitable Product Support Operation. To support the realization of this Parts and […]
Our lives begin to end the day we become silent about things that matter. Martin Luther King The secret of success is constancy of purpose. Benjamin Disraeli Tough times never last, tough people do. Robert Schuller The time is now…..
We have just completed the Unit I classes for Parts Management and Service Management in Dallas. It was a lively four days of debate and discussion. I have enjoyed the time and I feel confident that the attendees will have success implementing many of the things they learned. One thing is clear. To succeed in anything […]