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Our Service Management Training seminar series begins in Dallas, Texas on March 11th. This is the introductory level to the 3 part program. Attendees will learn: The Principles of Management Introduction to Accounting and Finance for Service Personnel The Operational and Process Foundation Customer Service To bring your Service Department up to a new level […]
Our Parts Management training series begins March 9th, 2015 in Dallas, Texas. This is a 3 course series, beginning with “What it looks like when it’s right.” This course is ideal for Parts Leads, Instore Sales Leads, Supervisors, Managers, Executives. Attendees will learn: The Principles of Management Introduction to Finance and Accounting for Parts Personnel The […]
It is only our 8th Friday Filosophy for 2015, and already the year is off to a busy start! Some words of wisdom for your weekend: Example is leadership. Albert Schweitzer If you think you can or you think you can’t, either way you are right. Henry Ford Action is the foundation […]
Leadership, like swimming, cannot be learned by reading about it. Henry Mintzberg Adversity is the first path to truth. Lord Byron Happiness is not a matter of events, it depends upon the tides of the mind. Alice Meynell Last month I highlighted the great teacher as being a person who inspired. I want […]
It is more than job descriptions and standards of performance Management gurus and management theory changes like the wind. From Peter Townsend to Peter Drucker to Porras and Collins and Lencioni and many more. It is much more than a cottage Industry it is a full blown educational and consultative foundation. We have gone through […]
Let me introduce you to#MarketingMonday. With the arrival of Learning Without Scars and our embedding the blog in the www.learningwithoutscars.org web site we are kicking off a fresh series of activities. You are by now quite familiar with my Friday Filosophy. Well this is the first of our #MarketingMondays. We will post a new blog […]
We are resurrecting the Insight brand with a new mission. Previously we provided “Twenty Group” services to small groups of dealers, twelve in our case, who had an interest in best practice approaches for their business. We operated many groups for over a decade and appreciated the opportunity to assist in their profitable development. Each […]
Check out the link below and register early so you don’t miss out on these comprehensive high value learning experiences. https://www.aednet.org/aed_foundation/articles/index_full_story.cfm?id=10930616
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest of the way. Exploring the service department organization from a factual […]