Socrates Says

Parts Management – Unit I March 19th – 20th, 2012

The “New” Quest Parts Management – Unit I What it looks like when it is Right  A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts Management team we have designed a new series of training […]

I HATE DISCOUNTS

The people that know me and have worked with me in any capacity of the past forty plus years know that I HATE DISCOUNTS. I know you have to offer some special pricing every now and again. However, too many people just change the price on an item in a transaction and that leaves a […]

Updating the Add to stock blog from yesterday

Yesterday we had difficulty in format for the table of probabilities. With this update we hope we can clear up any misunderstandings. The first column is the time between the last two calls of a part number. The second column is the probability of a sale in the coming twelve month period of time. Time […]

Adding Parts to Inventory

Since we started this blog we have written on inventory management three times. Once on variable lead times, once on economic order quantities and once on the only part that matters. They have each received a lot of reads.  Thank you. Let me introduce a fourth line of attack on managing the inventory – when […]

Webinars

Don’t forget. Dont’ miss this opportunity. Two webinars on Service Management Monday Two webinars on Service Managment Tuesday You can register at www.rjslee.com under the Learning tab. I look forward to having you with us.

A Customer Service Tool

VoIP – voice over internet protocol. What a name. Well what it does is quite remarkable. This is where your computer drives your phone system. A call comes into your Company and the computer directs the call to the appropriate extension while at the same time it paints your computer screen with the pertinent information […]