A number of years ago, 2005 to be precise, Ken Blanchard and Barbara Glanz published a short book called “Johnny the Bagger.” It is based on a story than Ms. Glanz used in her talks. Her signature, for her customer service talks, was a room surrounded on all sides by colorful posters. She told stories about […]
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IT’S NEVER TOO LATE TOO LEARN! We will be conducting 2 classroom seminars you won’t want to miss in Dallas: Parts Management – Unit I What it Looks Like When it is Right March 19th and 20th, 2012 Service Management – Unit I What it Looks Like When it is Right March 21st and 22nd, […]
IT’S NOT TOO LATE TO GET ABOARD! We will be presenting 4 webinar topics you won’t want to miss next week: Service Management Inspections March 5, 2012; 11:00 a.m. to 12:00 noon CDT Work Order Process March 5, 2012; 2:00 p.m. to 3:00 p.m. CDT Labor Rates March 6, 2012; 11:00 a.m. to 12:00 noon […]
Over the years we have collected labor to apply to work orders in a myriad of manners. We started from an attendance time card which the mechanics completed at the end of the day telling us what times they worked on which jobs. Then we moved to individual job time cards while still retaining an […]
The first article I wrote for an Industry publication I called “The Only Part That Matters.” This is of course the part that you don’t have available. I was referencing the fact that too often we are driven by metrics. Off the shelf availability has to be more than 90% of some such number. That […]
https://learningwithoutscars.org/wp-content/uploads/2020/07/learning-without-scars-logo-2020.png00learningwithoutscarshttps://learningwithoutscars.org/wp-content/uploads/2020/07/learning-without-scars-logo-2020.pnglearningwithoutscars2012-03-01 09:45:522012-03-01 09:45:52The Most Important Part
Over the years more and more people have realized that maintenance on a piece of capital equipment is one of the more critical activities to conduct to reduce the owning and operating costs of that piece of equipment. This is true for your vehicle or washing machine just as much as for your machine. There […]
You CAN make a difference
/in Business Services, Consulting Services, Customer Service, Personnel/by learningwithoutscarsA number of years ago, 2005 to be precise, Ken Blanchard and Barbara Glanz published a short book called “Johnny the Bagger.” It is based on a story than Ms. Glanz used in her talks. Her signature, for her customer service talks, was a room surrounded on all sides by colorful posters. She told stories about […]
Shamelesss Promotion Part 2
/in Business Services, Consulting Services, Customer Service, Parts, Personnel, Service/by learningwithoutscarsIT’S NEVER TOO LATE TOO LEARN! We will be conducting 2 classroom seminars you won’t want to miss in Dallas: Parts Management – Unit I What it Looks Like When it is Right March 19th and 20th, 2012 Service Management – Unit I What it Looks Like When it is Right March 21st and 22nd, […]
Shameless Promotion Part 1
/in Business Services, Consulting Services, Customer Service, Personnel, Service/by learningwithoutscarsIT’S NOT TOO LATE TO GET ABOARD! We will be presenting 4 webinar topics you won’t want to miss next week: Service Management Inspections March 5, 2012; 11:00 a.m. to 12:00 noon CDT Work Order Process March 5, 2012; 2:00 p.m. to 3:00 p.m. CDT Labor Rates March 6, 2012; 11:00 a.m. to 12:00 noon […]
Tablets, PDA’s and Laptops
/in Business Services, Consulting Services, Customer Service, Personnel, Service/by learningwithoutscarsOver the years we have collected labor to apply to work orders in a myriad of manners. We started from an attendance time card which the mechanics completed at the end of the day telling us what times they worked on which jobs. Then we moved to individual job time cards while still retaining an […]
The Most Important Part
/in Business Services, Consulting Services, Customer Service, Parts, Personnel/by learningwithoutscarsThe first article I wrote for an Industry publication I called “The Only Part That Matters.” This is of course the part that you don’t have available. I was referencing the fact that too often we are driven by metrics. Off the shelf availability has to be more than 90% of some such number. That […]
Maintenance
/in Business Plans, Business Services, Consulting Services, Customer Service, Marketing, Parts, Personnel, Product Support Selling, Service, Simulation Modelling/by learningwithoutscarsOver the years more and more people have realized that maintenance on a piece of capital equipment is one of the more critical activities to conduct to reduce the owning and operating costs of that piece of equipment. This is true for your vehicle or washing machine just as much as for your machine. There […]