May 9, 2012 | Business Services, Consulting Services, Customer Service, Product Support Selling
One of the useful attributes of a VoIP system is the ability to choose the important elements of information about a client that you want to appear on the screen as the phone is ringing. Of significance might be the date of last contact, date of sale, type of sale,...
May 8, 2012 | Business Services, Consulting Services, Marketing
With all the data available to us and the lack for many of us of acquiring information, we should look at the branch of Mathematics called Statistics. With statistics you are able, amongst other things, to predict events or activities. It is all based on probability...
May 8, 2012 | Business Services, Consulting Services
With the advent of the cloud and other forms of computing such as ASP’s we have perhaps lost sight of a huge transformation that is taking place right in front of our face. In the year 2000 about 25% of all data was digitized and in fact 2002 was the first year...
May 8, 2012 | Consulting Services, Customer Service, Service
Many of you already know of my requirement for an inspection prior to any work being performed on equipment needing repairs. The customer makes known to us what they have as their complaint. This reasonably standard operating procedures. They call or come in and tell...
May 7, 2012 | Consulting Services, Product Support Selling
We are considering bringing back the Product Support Selling Programs in 2013. Does anyone in the United States or Canada have an interest in these programs?
May 7, 2012 | Consulting Services, Service
The service department is a much misunderstood group of highly skilled prefessionals. One of these days they will get the appreication they deserve but in the meantime we need to continue to raise the bar on their performance and image. One of the methods we could use...
