Feb 9, 2021 | Customer Service, Personnel, Ryszard Chciuk
The future is now In his guest blog this week, Ryszard Chciuk reflects upon his years with his service management team and considers that the future is now. Once upon a time, I and my new service management team decided to create the best after sales organization in...
Feb 9, 2021 | Customer Service, Don Buttrey, Management
Strategic Planning for Key Accounts Virtual Selling Tips related to Vital Selling Regimens by Don Buttrey, President of Sales Professional Training, Inc. In this week’s guest blog, Don shares with us some strategic planning for taking care of key accounts....
Jan 25, 2021 | Customer Service, Don Buttrey, Management, Personnel, Training
Prospecting and Account Penetration Prospecting and Account Penetration: Virtual Selling Tips related to Vital Selling Regimens. By Don Buttrey, President of Sales Professional Training, Inc. For today’s guest blog, Don shares with us the unique challenges of...
Dec 22, 2020 | Customer Service, Ed Wallace
Max and the Little Extras In this latest abstract from Ed Wallace’s book, Business Relationships That Last, Ed and Max, the remarkable taxi driver, remind us that it’s all about the experience that we create for our customers and colleagues and many times...
Dec 21, 2020 | Customer Service, Don Buttrey, Training
Virtual Selling and Time Management Don Buttrey, President of Sales Professional Training, Inc. is back with a new installment of his CRM Hell series: Virtual Selling and Time Management. Virtual Selling Tips related to Vital Selling Regimens. The virtual world...
Dec 14, 2020 | Customer Service, Don Buttrey, Personnel, Training
Call Reporting Virtual Selling Tips related to Vital Selling Regimens, by Don Buttrey, President of Sales Professional Training, Inc. Today, Don shares with us the importance of Call Reporting in Customer Relationship Management. Let me discuss some items requiring...
