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Does Your Dealership Measure Customer Retention? Our new guest writer, Tom Montgomery, asks a critical question in his inaugural blog post for Learning Without Scars: Does Your Dealership Measure Customer Retention? If you had to define Tom Montgomery in a nutshell, you would say he is a powerful strategist. Tom is a business savvy professional […]
The Year That Was Guest writer Christopher Kiely takes on the important task of the review of 2022 with his blog post: “The Year That Was.” I was asked to write a “year in review” type reflection piece for the end of the year. As you can tell it is now past the end of […]
Encouraging Lifelong Learning in Your Company Guest writer Steve Johnson contributes to this week’s installment on Lifelong Learning with his blog post, “Encouraging Lifelong Learning in Your Company.” In my last article, I said to readers, “As a final note, make continuous learning intentional and give it high priority. Continuous learning is your responsibility, not […]
How Is Your Customer Service…Meh? Guest writer John Anderson relates his road trip experiences to readers in his blog post this week: How Is Your Customer Service…Meh? Here’s hoping your service cannot be described as “meh.” I recently made a cross country trip in the United States, well perhaps not cross country so much as […]
Friday Filosophy v.12.30.2022 Friday Filosophy v.12.30.2022 offers quotes and words of wisdom from Walt Disney. Walter Elias Disney (December 5, 1901 – December 15, 1966) was an American animator, film producer and entrepreneur. A pioneer of the American animation industry, he introduced several developments in the production of cartoons. As a film producer, he holds the […]
Making It Happen from the Middle Guest writer Sara Hanks talks about how to continue to make changes without a top-down ability in “Making It Happen from the Middle.” For nearly a decade, the digital transformation projects, and teams that I led were funded from corporate. Although there were aggressive cost-out targets that came along […]
Using Agile in a Dealership Environment Our newest guest writer, Mark Fitzsimmons, makes his debut blog post here with, “Using Agile in a Dealership Environment.” Through his 20+ year career, Mark has worked with organizations ranging from start-ups to publicly traded companies to all levels of government. Mark has extensive international experience leading the development […]
Coaches Corner v.12.01.2022 The Learning Without Scars coach, Floyd Jerkins, is back with Coaches Corner v.12.01.2022: How to Handle An Argumentative Person on Your Team. Building a team with diverse personalities requires a leader who can handle them. There will be days when you’d like to fire all of them and then others when you […]
Upturn or Recession? Guest writers Steve Clegg and Debbie Frakes are writing for us this week about the ways in which our accurate forecasts can help us plan for real growth in “Upturn or Recession?” The equipment industry is cyclical and seasonal. Many dealerships react to events by looking backward at accounting financial statements, explaining […]
Coaches Corner v.11.10.2022 In Coaches Corner v.11.10.2022, guest writer Floyd Jerkins is writing about leading from the front line. I often get calls from clients about various leadership-related scenarios they face. Sometimes they already know the answers but want to hear alternative ideas. One thing is for sure; there isn’t just one way to handle […]